About the Role
We are looking for a Trading Operations Specialist to join our team at a trading company specializing in financial markets. This role involves providing rapid responses to trader requests, handling tickets, resolving incidents, monitoring infrastructure, and maintaining documentation. You will also play a key role in suggesting process improvements to enhance operational efficiency.
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Work Schedule
- Weekdays with rotating shifts:
- Morning shift: 09:00–17:00
- Day shift: 11:00–19:00 (on-site)
- Evening shift: 18:30–02:00 (remote)
What You Will Do
- Support traders in their daily operations and handle their requests.
- Monitor system stability and respond quickly to any issues.
- Work with tickets and help resolve incidents efficiently.
- Collaborate with the development team to report bugs and share improvement ideas.
- Maintain and update documentation and the knowledge base.
- Suggest improvements to make processes faster and more efficient.
What Will Help You Succeed
- Experience in Operations / Support roles.
- Familiarity with high-load environments, emphasizing fast response times and multitasking.
- Proficiency in English at a B1 level or higher.
- Experience with Jira, Confluence, and other Atlassian tools.
- Understanding of incident management and customer support principles.
- Basic knowledge of trading and financial systems.
- Strong communication, teamwork, and reasoning skills.
What We Offer
- Opportunity to stay and live for 2–3 weeks in corporate housing in Dubai and Cyprus as part of vacation or business trips.
- Extended health insurance (including dental care, annual check-ups, massages).
- Free sports activities (cycling, running, volleyball, football, swimming, triathlon).
- Partial compensation for tennis, gym memberships, rehabilitation, massages, and participation in competitions (including international events).
- Compensation for external professional education.
- Full access to internal educational, cultural, and entertainment events, guest lectures, and corporate library.
