About the Role
We are currently looking for a Trading Operations Specialist to strengthen our team. This role includes fast response to requests, ticket handling, incident resolution, infrastructure monitoring, building and maintaining knowledge base documentation, and suggesting process improvements.
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Work Schedule
Weekdays with rotating shifts:
- Morning shift: 09:00–17:00
- Day shift: 11:00–19:00 (on-site)
- Evening shift: 18:30–02:00 (remote)
What You Will Do
- Support traders in their daily operations and handle their requests
- Monitor system stability and respond quickly to issues
- Work with tickets and help resolve incidents
- Collaborate with the development team (report bugs and improvement ideas)
- Maintain and update documentation and knowledge base
- Suggest improvements to make processes faster and more efficient
What Will Help You Succeed
- Experience in Operations / Support roles
- Experience in high-load environments (fast response, multitasking)
- English level B1 or higher
- Experience with Jira, Confluence, and other Atlassian tools
- Understanding of incident management and customer support principles
- Basic knowledge of trading and financial systems
- Strong communication, teamwork, and reasoning skills
What We Offer
- Opportunity to stay and live for 2–3 weeks in corporate housing in Dubai and Cyprus as part of vacation or business trips
- Extended health insurance (including dental care, annual check-ups, massages)
- Free sports activities (cycling, running, volleyball, football, swimming, triathlon)
- Partial compensation for tennis and other sports, gym memberships, rehabilitation, massages, and participation in competitions (including international events)
- Compensation for external professional education
- Full access to internal educational, cultural, and entertainment events, guest lectures, and corporate library
