Trading Operations Specialist (UAE,Dubai)

About the Role
We are currently looking for a Trading Operations Specialist to strengthen our team. This role includes fast response to requests, ticket handling, incident resolution, infrastructure monitoring, building and maintaining knowledge base documentation, and suggesting process improvements.

Work Schedule
Weekdays with rotating shifts:

• Morning shift: 09:00–17:00
• Day shift: 11:00–19:00 (on-site)
• Evening shift: 18:30–02:00 (remote)

What You Will Do

• Support traders in their daily operations and handle their requests
• Monitor system stability and respond quickly to issues
• Work with tickets and help resolve incidents
• Collaborate with the development team (report bugs and improvement ideas)
• Maintain and update documentation and knowledge base
• Suggest improvements to make processes faster and more efficient

What Will Help You Succeed

• Experience in Operations / Support roles
• Experience in high-load environments (fast response, multitasking)
• English level B1 or higher
• Experience with Jira, Confluence, and other Atlassian tools
• Understanding of incident management and customer support principles
• Basic knowledge of trading and financial systems
• Strong communication, teamwork, and reasoning skills

What We Offer

• Opportunity to stay and live for 2–3 weeks in corporate housing in Dubai and Cyprus as part of vacation or business trips
• Extended health insurance (including dental care, annual check-ups, massages)
• Free sports activities (cycling, running, volleyball, football, swimming, triathlon)
• Partial compensation for tennis and other sports, gym memberships, rehabilitation, massages, and participation in competitions (including international events)
• Compensation for external professional education
• Full access to internal educational, cultural, and entertainment events, guest lectures, and corporate library