The company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 300 million people across 100+ countries for our industry-leading security, transparency, trading engine speed, deep liquidity, and a diverse portfolio of digital asset products. The company offers services ranging from trading and finance to education, research, payments, institutional services, and Web3 features, all aimed at advancing financial access worldwide.
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The company VIP & Institutional Team provides access to digital asset solutions for VIP clients and institutions. This team interacts with a diverse range of market participants, including individual traders, hedge funds, asset managers, and corporate clients, ensuring top-tier services for influential players in the crypto industry.
Responsibilities:
- Serve as the point of contact supporting high-value customers and institutions on the company’s product offerings.
- Provide dedicated and prompt support to institutional and VIP customers through various communication channels.
- Guide VIP customers on integrating and utilizing the company’s systems, including API usage.
- Resolve account and system-related issues as the first line of support.
- Represent VIP customer interests to internal teams (account, finance, risk, products).
- Collect customer feedback and manage projects for product change requirements.
- Provide system and product updates to customers to keep them informed of major changes.
Requirements:
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
- Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes.
- Experience in a client management role, supporting client growth and business development.
- Understanding of crypto derivative trading products.
- Outstanding problem-solving skills with the ability to resolve issues under pressure.
- Excellent communication skills to facilitate cross-departmental communication.
- Ability to participate in an on-call rotation as required by the business.
- Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders.
- Hands-on experience in API trading is a strong plus.
- Understanding of cryptocurrency concepts (e.g., blockchain transactions) is a strong plus.
- Knowledge of derivative and other trading products (e.g., futures) is a strong plus.
Work Conditions:
- Competitive salary and company benefits.
- Remote work arrangement (subject to the nature of the business team's work).
- Opportunities for career growth and continuous learning.
The company is committed to being an equal opportunity employer and believes that a diverse workforce is fundamental to success.
