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About the Role
The company is expanding its presence in Al Ain, with a focus on the development and empowerment of UAE Nationals. This strategic initiative aims to create opportunities for UAE Nationals to contribute to the bank's operations and growth. We are seeking motivated and skilled individuals to join our team in the areas of Transaction Banking Operations, Account Services, and Retail Credit Services & Financial Crime Surveillance Unit Service departments.
The purpose of the roles in Product Operations is to support the company's strategic expansion in Al Ain by ensuring the efficient and effective management of the bank's operational functions. Job holders will be responsible for delivering high-quality service and support to both internal and external customers while adhering to the bank's policies, procedures, and regulatory requirements. Candidates will be required to verify documents and update customer data on the system.
Responsibilities
Key Functions:
- Account Services Trainee Associate:
- Manage and complete assignments in adherence to policy and procedures efficiently and on time.
- Ensure Service Level Agreements (SLAs) and Turn Around Times (TATs) are met consistently.
- Address and resolve staff concerns effectively and manage performance.
- Conduct Ownership and Control with Mandatory Media Search checks for entities, associated companies, and Ultimate Beneficial Owners, identifying risks.
- Analyze client case information, conduct reviews, identify gaps, and engage with clients to acquire necessary information/documents for remediation.
- Financial Crime Surveillance Unit Service Trainee Associate:
- Review customer screening alerts in compliance systems and follow up with Business Units for required Know Your Customer (KYC) documentation/information as per departmental procedures.
- Assist the PSS Manager in managing the Group’s Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) Program.
- Ensure all payments referred to Group Compliance through the Payments Screening System (PSS) are reviewed in line with regulatory requirements, Group requirements, and best practices.
- Retail Credit Services Operations Trainee Associate:
- Foster a service-oriented and professional working environment within the team.
- Supervise team members' performance and implement actions for their motivation.
- Scrutinize documents submitted for loan/credit card requests.
- Ensure accurate data entry and utilize core banking systems for customer profiling.
- Transaction Banking Operation Trainee Associate:
- Manage complex trade transactions, serving as a technical reference within delegated authority.
- Require expertise in the bank's guidelines, SIM, and ICC regulations, focusing on accurate and timely transaction completion.
- Solve problems, reconcile accounts, clear NOSTRO entries, and close non-actionable packs to maintain healthy work queues.
- Input data accurately using structured procedures, acting as a technical reference with expertise in bank guidelines and ICC regulations.
- Gather information from customers, provide technical support to ensure efficiency, and ensure precise and timely transaction completion within SLAs.
Qualifications
- Ability to work under pressure and meet deadlines.
- Strong communication and interpersonal skills.
- Fluency in English and Arabic (spoken and written).
- Attention to detail.
- Customer service orientation.
- Decision-making skills.
- Strong skills in teamwork and collaboration.
- Demonstrated adaptability and flexibility.
- Strong time management skills.
- Strong typing skills (speed and accuracy).
- Both high school and bachelor's degree holders are eligible to apply.
