About the Job
The Engagement Data Analyst is responsible for analyzing member engagement data, identifying trends and insights, enhancing existing dashboards and systems, and creating new analytical platforms.
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Key Accountabilities:
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Member Data Analysis:
- Collect, organize, and analyze member engagement data from various sources (e.g., website analytics, email campaigns, event attendance, support tickets).
- Identify trends, patterns, and insights that inform member outreach strategies.
- Develop and maintain dashboards and reports to track and communicate key member engagement metrics.
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Member Segmentation and Personalization:
- Develop informative digital channels that explain the key features and benefits of the company's services.
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Performance Monitoring and Reporting:
- Track and analyze customer engagement team performance and inputs.
- Report the results of engaged customers.
- Identify and implement strategies to improve customer engagement and satisfaction.
Skills Required:
- Excellent verbal and written communication skills.
- Good analytical skills.
- Presentation skills.
- Knowledge of Excel and Power BI is a must.
Educational Requirements:
- Bachelor's degree in Industrial Engineering or related field.
Work Conditions:
On-site, Full-time
Location:
Jiddah, Makkah, Saudi Arabia
Language Requirements:
No specific language requirements mentioned.
