Training Supervisor

About the Role
Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team. The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth. As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with the company and Mantis brand standards.

Key Responsibilities

Learning & Development

• Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards.
• Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities.
• Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies.
• Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities.
• Support departmental trainers in developing and delivering effective on-the-job training.
• Promote a continuous learning culture across all departments.

Pre-Opening Training & Readiness

• Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads.
• Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees.
• Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening.
• Support the implementation of the company and Mantis brand training requirements.
• Coordinate departmental training plans, operational simulations, and service readiness assessments.
• Monitor training completion and identify gaps that may affect operational readiness.
• Support the development of training materials, presentations, learning resources, and departmental training checklists.
• Ensure that mandatory training requirements are completed before opening, where applicable.

Brand Standards & Service Excellence

• Promote the company and Mantis service culture, brand values, and guest experience standards.
• Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery.
• Collaborate with Quality and operational departments to identify service improvement opportunities.
• Support the implementation of guest experience and quality assurance training initiatives.
• Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning.

Training Administration & Reporting

• Maintain accurate training records, attendance sheets, evaluations, and completion reports.
• Monitor mandatory training compliance and follow up with departments on outstanding requirements.
• Support the administration and utilization of applicable company digital learning platforms.
• Prepare monthly training reports, training calendars, and learning and development updates.
• Evaluate training effectiveness through feedback, assessments, and performance observations.
• Maintain organized training materials and ensure the availability of required learning resources.

Employee Development & Engagement

• Support employee development initiatives, career growth programs, and internal talent development activities.
• Coordinate training nominations and participation in relevant learning programs.
• Assist in identifying high-potential employees and development opportunities.
• Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives.
• Encourage departmental participation in learning activities and knowledge-sharing sessions.

Coordination & Continuous Improvement

• Work closely with department heads to ensure training initiatives address operational needs.
• Coordinate with external training providers and internal facilitators when required.
• Monitor learning and development trends and recommend improvements to training delivery.
• Support internal audits and training-related compliance requirements.
• Perform additional learning and development duties as assigned by the People & Culture Manager.

Qualifications

Education & Experience

• Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field.
• Minimum 2–3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities.
• Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable.
• Experience in hotel or resort pre-opening operations is an advantage.
• Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods.
• Knowledge of luxury hospitality service standards and employee development practices.
• Experience using learning management systems (LMS) and digital training platforms is preferred.
• Train-the-Trainer certification or other relevant professional training qualifications are an advantage.

Skills & Competencies

• Excellent presentation, facilitation, and public-speaking skills.
• Strong communication and interpersonal abilities.
• Excellent command of English; Arabic proficiency is highly desirable.
• Ability to design and deliver engaging, interactive training sessions.
• Strong organizational, planning, and time-management skills.
• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.
• Creativity and enthusiasm for learning and employee development.
• Strong attention to detail and ability to maintain accurate training records.
• Ability to work collaboratively with employees and managers across different departments.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Passion for luxury hospitality, service excellence, and people development.
• Flexibility and adaptability to the demands of a pre-opening environment.

Additional Information

Why Join Basiqat by Mantis?
Joining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh. As part of Mantis and the global company family, you will have the opportunity to:

• Be part of a dynamic and passionate pre-opening team.
• Contribute to establishing the foundations of a new luxury eco-resort.
• Grow professionally within an internationally recognized hospitality group.
• Experience a collaborative, inclusive, and people-focused working environment.
• Access learning and development opportunities within the company.
• Enjoy applicable ALL Heartists employee benefits and recognition programs.

Our Commitment to Diversity & Inclusion
At the company, we believe in creating an environment where everyone feels welcome, respected, and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace.

Join us and be part of the Basiqat by Mantis journey!

Job-Category: Talent & Culture
Job Type: Permanent
Job Schedule: Full-Time