About the Role
This role supports the Beauty planning and operational delivery of an assigned retailer portfolio, working closely with the Area Sales & Operations Manager (ASOM). It is a planning and analytical role focusing on forecasting, stock availability, order coordination, and reporting. The position requires someone confident working with data, highly proficient in Excel, and able to translate sales and inventory information into clear actions. The Sales & Operations Executive collaborates with retailers and internal Brand, Supply Chain, and Finance teams to align product requirements, orders, and stock availability with business priorities, launches, and promotional activity.
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Responsibilities
Planning & Forecasting
- Support forecasting and account planning by consolidating sales trends, stock information, retailer requirements, and upcoming promotional activity.
- Monitor actual sales against forecasts, investigate variances, and highlight where plans may need adjustments.
Inventory & Order Coordination
- Monitor retailer stock levels, product availability, and stock coverage, highlighting out-of-stock, overstock, and potential supply gap risks.
- Coordinate order processing for saleable products, testers, and free-of-charge items, ensuring accuracy and timely follow-up.
- Track order status and delivery timelines with relevant teams, escalating delays or discrepancies that could affect availability.
- Support stock allocation and replenishment discussions using sales, inventory, and forecast data.
- Coordinate invoicing requirements, account documentation, and order queries with retailers and Finance.
Data Analysis & Reporting
- Consolidate, validate, and analyze sales, inventory, order, and forecast data from multiple sources.
- Develop and maintain planning files, tools, performance trackers, scorecards, and regular reports, ensuring information is accurate and current.
- Analyze sell-in and sell-out performance alongside stock availability to identify trends, risks, and required actions.
- Prepare clear summaries and recommendations to support planning and business decisions.
- Maintain data accuracy and consistency across reports, investigating discrepancies and following through on corrections.
Retailer & Cross-Functional Coordination
- Act as a day-to-day contact for retailer planning and operational requirements.
- Coordinate actions across Supply Chain, Brand, Retail, Education, and Finance to support product availability and operational delivery.
- Maintain action logs, clarify responsibilities, and follow up on outstanding issues.
- Prepare data and updates for retailer meetings and business reviews, recording decisions and tracking agreed actions.
- Communicate operational risks clearly and escalate issues promptly to the ASOM.
Launch & Promotional Planning
- Support the operational planning of product launches, promotions, and trade marketing activities.
- Coordinate product, tester, and stock requirements with the ASOM, Brand teams, and relevant stakeholders.
- Track readiness against key dates and flag availability or delivery risks.
- Review sales and stock performance following launches and promotions to inform future planning.
- Contribute to improvements in forecasting, order coordination, reporting, and retailer service.
Qualifications
Essential
- Advanced Microsoft Excel skills, including PivotTables, lookup functions such as XLOOKUP or VLOOKUP, SUMIFS, data reconciliation, and the management of large datasets.
- Strong analytical and numerical skills, with the ability to interpret data, investigate variances, and recommend practical actions.
- Strong planning and organizational skills, with the ability to manage recurring deadlines and changing priorities.
- High attention to detail and a disciplined approach to data accuracy, reporting, and follow-through.
- Effective communication and stakeholder coordination skills.
- A proactive, practical approach to resolving operational issues.
- Proficiency in PowerPoint and business reporting tools.
Desirable
- Experience in supply chain, demand or supply planning, logistics, inventory management, replenishment, or order management.
- Experience supporting retailer or distributor operations in beauty, FMCG, consumer goods, or travel retail.
- Familiarity with SAP, ERP, BI Analysis, inventory, or order management systems.
- Experience using Power Query, Power BI, or similar tools to improve reporting efficiency.
- Understanding of sell-in, sell-out, stock coverage, and forecast accuracy.
Travel Retail is a fast-paced, dynamic, and entrepreneurial environment. Candidates should bring a positive, flexible, and hands-on approach, with the ability to stay organized and maintain accuracy as business priorities change.
