Travel Services Specialist

About the Job
ByteDance is seeking a Travel Services Specialist to join our Global Mobility Services team in Dubai. This role is essential in supporting the business travel services for ByteDance employees, ensuring a high-quality travel experience through professional management of travel resources and standardized processes. Our mission is to inspire creativity and enrich life, and as part of our team, you will contribute to building an efficient travel operation system that enhances our global travel service experience.

Responsibilities

• Assist in building a travel operation system tailored to the company's business and travel characteristics, improving the quality of travel product delivery.
• Oversee travel services operations, including managing travel suppliers, service-level agreements, and performance reviews. Coordinate with internal and external service teams to optimize travel systems and address users' daily travel queries and escalated complaints.
• Participate in cross-border mobility projects and collaborate with procurement teams to enhance travel service implementation and optimize processes.
• Conduct research to identify user needs and suggestions regarding the company's travel products, promoting timely solutions for special requests.
• Manage supplier services to ensure delivery quality that meets our organizational needs and enhances travel efficiency.

Qualifications
Minimum Qualifications:

• Bachelor's degree or higher in tourism, business management, or a related field.
• At least 2+ years of experience in customer service operations, travel, or procurement.

Preferred Qualifications:

• Strong understanding of business travel operations and related knowledge.
• Excellent learning ability and adaptability in a fast-paced environment.
• Strong attention to detail and proactivity in identifying and addressing operational risks.
• High sense of responsibility, customer-service orientation, and effective communication skills for teamwork.
• Proficiency in Mandarin is a plus, as the role involves supporting Chinese employees.

ByteDance is committed to fostering an inclusive environment where diverse voices are celebrated. Join us to drive impactful changes in aligning our business travel practices with our mission to inspire creativity and enrich life.