About the Role
As a Product Adoption Consultant (PAC) in the Dealer and Customer Solutions division, you will lead the adoption of best-in-class dealer data management practices in the EAME region. Your primary focus will be to enhance the customer experience across the company Digital Ecosystem by driving complete, accurate, and consistent customer information. This role is vital in enabling dealers and company teams to better understand, support, and serve their customers.
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Role Definition
As a Trifecta and Data Management Product Adoption Consultant, you will be responsible for supporting go-to-market initiatives as a subject matter expert in assigned products and services.
Key Job Responsibilities:
- Provide dealer data management and product application expertise to assist company dealers and internal teams, including product training, readiness for new feature releases, and coordination of outstanding issue resolution.
- Collaborate closely with Digital Adoption Representatives (DARs) to define and support adoption plans that enhance the quality, completeness, and consistency of customer information throughout the company Digital Ecosystem.
- Serve as a voice for dealer needs by actively gathering feedback from users, identifying recurring challenges, and converting those insights into clear product requirements and prioritization input for product owners and internal teams.
Skills Required for Success in This Role:
- Customer Focus: Possess knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions; able to leverage this knowledge in creating customized customer solutions.
- Products and Services: Have a solid understanding of major products and services and their respective groups; capable of applying this knowledge to diverse scenarios.
- Effective Communications: Understand the principles of effective communication, tools, and techniques; able to accurately interpret and convey ideas, information, and needs through appropriate communication behaviors.
- Value Selling: Familiarity with principles and practices for selling products, technology, and services; able to present overall product/service 'value' and differentiate support offerings that address clearly understood customer needs.
- Consulting: Ability to build trusted relationships, influence decisions, and drive adoption across dealer organizations and internal teams without direct authority.
Potential Background That Can Help You Succeed in This Role:
- Experience with customer data management, CRM systems, or interconnected business applications.
- Background in supporting data quality, data governance, master data management, or digital transformation initiatives.
- Familiarity with customer success, product adoption, consulting, or change management initiatives.
- Collaboration experience with business and technical teams to support system implementations, process improvements, or product adoption.
- Previous work with dealer networks, distribution organizations, or enterprise software solutions.
Additional Information
- Travel for this role is estimated at 30-40% within the EAME region.
- There is no relocation sponsorship.
What We Offer
From day one, you'll become part of a global company with meaningful work, strong values, supportive training, knowledgeable colleagues, and ample opportunities for growth. You will assist leaders and teams in focusing on priorities that matter to the company, our customers, and the independent dealer network.
The company is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, the company has aided customers in building a better, more sustainable world. Our innovative products and services, supported by the global dealer network, provide exceptional value that helps customers succeed.
You power our success, and we are committed to empowering yours. When your work helps leaders move faster, teams stay aligned, and customers receive better support, you are doing work that matters.
Posting Dates:
September 16, 2026 - September 22, 2026
The company is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
