TS Controller (Messaging and Collaboration)

About Your Job:
In this role, you will be managing the day-to-day operation and administration of a unified collaboration platform. You will be technically responsible for the management of collaboration systems for the organization. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Viva Engage, and Cisco WebEx.

Responsibilities:

• Implementation and administration of unified collaboration platforms such as Microsoft 365 stack in native and hybrid environment along with Google Workspace Suite.
• 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries, and problem management.
• Maintain a highly secure system through proper system configuration and monitoring.
• Ensure the operational health of the Microsoft 365 Hybrid environment along with Google Workspace, including security, availability, maintenance, performance, interoperability and reliability.
• Automation of various tasks for better management and availability of the systems.
• Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation.
• Perform Capacity Management with continuous monitoring to plan hardware and software upgrades.
• Life Cycle management of the system, including timely hardware and software upgrade and replacement.
• Provide technical consultation and guidance to peers, other technical teams, and application development/support team.
• Maintain technical documentation for Unified Communication Systems including SOP, Administration, and configuration documents.

Knowledge and skills:

• Bachelor's Degree or High School or Diploma in Computer Sciences or equivalent qualification.
• 10 years of total IT experience with 5 years of hands-on experience with Microsoft Exchange, Microsoft Teams, SharePoint, and Power Platform in native and hybrid environment.
• A mature and self-motivated professional with good communication and problem-solving skills, and ready to work 24x7 in a fast-paced dynamic environment.
• Strong knowledge and hands-on experience in Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform, and Microsoft 365 stack in native and hybrid environment.
• Experience in administrating Exchange, SharePoint Online, Microsoft Teams, OneDrive, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
• Strong knowledge and hands-on work experience in Google Workspace Suite environment such as Gmail, Google Meet, and Google Drive along with Microsoft 365 Hybrid environment.
• Strong knowledge and experience in Active Directory, Google Identity, Azure Active Directory, PowerShell, and MS Graph API.
• Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016/2019, Azure Active Directory, Active Directory Federation Systems (ADFS), and Group Policy, Microsoft 365 Groups, Google Identity, Google Cloud Directory Sync, Certificates Management, and network concepts including TCP/IP subnetting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
• Ability to create complex PowerShell scripts to automate email operations and management.
• Knowledge on configuration and implementation of monitoring solutions like Microsoft SCOM.
• Strong experience in OS and Virtualization technologies is desirable.
• Strong knowledge of ITIL processes like Incident, Problem, Change, Service Continuity Management, and documentation.
• Strong analytical and creative problem-solving skills.
• Strong troubleshooting skills.
• Knowledge of IT documentation.