TS Systems Engineer (IT Change Management)

• Location: Doha, Qatar
• Category: Corporate & Commercial
• Job Id: 209292
• Closing Date: 16-05-2024

About the role:

In this role you will be part of IT Service Management team by supporting Change Controller. The Change Controller is responsible for managing the activities of the change management process for Qatar Airways IT. This role is responsible for all of the administrative functions associated with the Change Management program. These duties include maintaining the CAB (Change Advisory Board) meeting schedule as well as preparing the agenda; publishing important reports required for IT management, and publishing the CAB (Change Advisory Board) meeting minutes; updating the policies and procedures guide as required by IT Management; and assisting with the publishing of any change management reports required to support business management and the CAB. Below are few key responsibilities of Change Controller.

Key Responsibilities:

• Apply a structured methodology and lead change management activities
• Support communication efforts
• Assess the change impact
• Support training efforts

Additional Responsibilities Include:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

Skills and Qualifications:

• Bachelor's Degree in Computer Sciences/IT Management or equivalent qualification with minimum 4 years of relevant experience in technology domain with business support or analyst, preferably in an IT services industry.
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired
• Must have high profile stakeholder management experience with good English written and verbal skills.
• Knowledge of ITIL and ISO 20K ITSMS standards is highly preferred for this role.
• We are looking for someone with good communication, problem-solving skills and who can be flexible enough to work on shifts if required.
• Having any IT industry certifications will be an added advantage.
• Usage knowledge of any Service management tool such as Open Text Service Manager or ServiceNow is an added value.
• Practical experience in change management or similar positions is a plus.