About the Role
This role sits within IWPB KYC Operations in the UAE and plays a critical part in customer portfolio reviews shaped by Global Anti Money Laundering (AML), Customer Due Diligence (CDD), and Sanctions requirements as well as local regulations. You will oversee day-to-day delivery across CDD operations and voice activities, ensuring work is completed to agreed timescales with the right quality and control.
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A key focus is on continuous improvement – reviewing processes and procedures, communicating changes, and embedding them effectively. You will also support business onshoring of the CDD/KYC process while managing costs and resources to minimize risk and maintain service levels. Success means strong productivity and quality outcomes, clear and accurate Management Information (MI), and well-managed stakeholder relationships across the business and control functions. Additionally, you will help build capability through effective training and coaching for the Single Actor Model team, focusing on both documentation and voice.
What You'll Be Doing
- Oversee workflow and priorities to ensure cases are processed within agreed timescales and procedures
- Set, monitor, and achieve productivity and quality targets to support key business indicators (KBIs) and resource utilization
- Review procedural changes and new initiatives, then communicate and embed them across the teams in scope
- Evaluate processes regularly to identify improvements that strengthen operational effectiveness and cost outcomes
- Complete CDD and additional due diligence reviews to the required quality and detail, reaching clear outcomes on a timely basis
- Partner with customer business areas to maintain service quality and identify opportunities for improvement
- Manage complex queries and discussions with Quality Control, Quality Assurance, Compliance, and Relationship Managers
- Produce accurate MI and project updates in a clear structure that reflects delivery against agreed outcomes
What We're Looking For
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
- Substantial banking experience with relevant AML/KYC capability, including CDD and sanctions knowledge
- Hands-on experience in client portfolio reviews, including direct client interaction across retail client segments
- Working knowledge of KYC and AML regulations and the controls expected in a regulated environment
- Experience in implementing risk management policies and procedures with appropriate governance and control discipline
- Proven experience working with stakeholders to define required data points for customer portfolio reviews
- Ability to communicate clearly when handling complex case matters and coordinating with business and control functions
- Capable of building capability through training and coaching, using accurate tracking to manage learning progress
- An AML/CFT-related certification or equivalent demonstrable experience in AML/CFT practice
Strengthening CDD Delivery in UAE
This is an opportunity to shape how portfolio reviews are delivered – improving quality, consistency, and customer outcomes while meeting AML, CDD, and sanctions expectations. You will work closely with Relationship Managers and control partners to resolve complex queries and keep delivery on track. The work is varied and highly visible, with clear links to risk management and client experience. If you want to help build a strong operating rhythm across documentation and voice while improving processes and MI, this role offers the scope to make that impact.
Contract Duration
This position is a long-term assignment for 24 months, based in Al Ain, UAE.
