About the job
DIGITAL CONSUMER ENGAGEMENT GRADUATE PROGRAM
A Graduate Program at the company will allow you to gain strong professional experience, learn, and connect with the best in the industry! Join our Digital Consumer Engagement team for a 9–12-month assignment and help shape exceptional consumer experiences across our digital platforms.
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Role Description
You will play an integral role in managing consumer engagement across social media and customer care channels, while supporting the implementation and optimization of digital tools and technologies.
- Support customer care operations by monitoring consumer queries, ensuring timely responses, and maintaining high response rates across channels.
- Coordinate with external agencies to ensure efficient community management, content moderation, and consumer engagement across social media platforms.
- Contribute to the rollout and transformation of customer care processes through Salesforce across brands and direct-to-consumer platforms.
- Support monthly reporting and performance tracking, including customer care and digital tool reports.
- Manage and support the implementation of digital tools, such as Sprinklr, SAP, DOMO, and Salesforce, in collaboration with brands and agency partners.
- Explore social commerce opportunities to turn consumer engagement into sales through initiatives such as live streaming and shoppable content.
- Collaborate with internal teams and external stakeholders to optimize digital processes and enhance the overall consumer experience.
Job Requirements
- Up to 2 years of experience in digital marketing, digital consumer engagement, or a related field.
- Fluent in written and spoken English and Arabic.
- Comfortable working with digital platforms, CRM systems, social media analytics, and web analytics tools.
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
- Solid analytical skills and attention to detail.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams and external agencies.
- Proactive, entrepreneurial, and results-oriented, with a genuine interest in digital trends, technology, and innovation.
Program Requirements & Details
You must be in your final year of university or a fresh graduate (less than 2 years since graduation).
