About the Role:
The role of Sales Executive is centered around achieving sales targets with strong gross margins while maximizing Finance and Insurance (F&I) product uptake, managing trade-ins, and accessory sales. The Sales Executive is responsible for maintaining high standards in customer satisfaction and net promoter scores throughout the customer journey. This role requires a strategic and client-focused approach to meet Branch Sales objectives, contributing effectively within a collaborative team environment and ensuring that every customer receives a comprehensive offer. Interaction with Branch Managers and Showroom staff is necessary to synergize branch sales efforts. Extended working hours may be required to meet targets.
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What You Will Do:
Sales Objectives
- Achieve monthly unit sale targets by guiding customers through a structured sales journey.
- Maximize retained gross margins on unit sales to maintain branch profitability.
- Achieve monthly Finance and Insurance (F&I) product sales targets.
- Promote effective referrals to Showroom Managers for enhancing revenue opportunities and improving NPS/CSV scores.
- Achieve set Trade-ins and Dealer Installed Options (DIO) Accessories sales targets.
- Manage leads and convert Tel/Web/Walk-in enquiries to sales, aiming for a 25% conversion rate.
- Ensure accurate capture of customer data in Fastrack to enhance referencing and efficiency in follow-up.
Personal Development
- Achieve personal growth by attending and actively engaging in daily, weekly, and monthly sales meetings.
- Participate in mandatory and recommended trainings to stay updated with systems and product knowledge.
- Stay informed about current brand campaigns and competitor campaign activities.
- Enhance financial knowledge on available customer buying options.
Required Skills To Be Successful:
- Exceptional written and spoken communication skills.
- Strong negotiation skills with the ability to influence customer choices.
- Upselling skills and the ability to create value from new products.
- Ability to develop and execute action plans effectively.
What Qualifies You For The Role:
- Bachelor's degree required.
- Minimum 2 years sales experience, automotive background desirable.
- Written and spoken English is mandatory; Arabic is preferable.
- Understanding and experience with Microsoft Office applications, proficiency in Microsoft Excel.
