About the Job: The company's Global Insights & Data business line is a market leader in data, platform, and analytics across multiple sectors, including financial services, consumer products, manufacturing, and life sciences. The UI Support Engineer will be responsible for troubleshooting, maintaining, and enhancing user interface components of web and mobile applications. This role involves ensuring the smooth operation of front-end features, resolving UI-related issues, and collaborating with product and engineering teams. Additionally, the engineer will support end users with interface or usability problems, acting as a bridge between support teams and developers. Key responsibilities include:
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UI Troubleshooting & Issue Resolution:
- Investigate and resolve UI-related defects reported by users, QA, or support teams.
- Debug HTML, CSS, JavaScript, and front-end framework issues.
- Reproduce UI bugs, perform root-cause analysis, and apply or suggest fixes.
- Ensure UI layouts, responsiveness, and design consistency across browsers and devices.
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Monitoring & Maintenance:
- Monitor UI performance, loading issues, and user interactions.
- Identify UI bottlenecks, accessibility gaps, or layout inconsistencies.
- Support deployment validation with smoke testing and UI regression checks.
- Maintain UI configuration, component libraries, and style guides.
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Collaboration & Communication:
- Work closely with UI/UX designers to validate design implementation.
- Coordinate with backend, QA, and product teams for issue resolution.
- Document UI defects, solutions, best practices, and support procedures.
- Provide expertise during feature upgrades, releases, or migrations.
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Continuous Improvement:
- Recommend enhancements to improve UI efficiency, accessibility, and usability.
- Support frontend team in code reviews, refactoring, and component optimization.
- Assist in building automation for UI testing (optional but beneficial).
Skills and Experience Required:
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Technical Skills:
- Strong knowledge of HTML5, CSS3, JavaScript, and responsive design principles.
- Experience with UI frameworks (React, Angular, Vue, or similar).
- Familiarity with Chrome DevTools and debugging utilities.
- Basic understanding of REST APIs and frontend-backend integration.
- Ability to diagnose cross-browser compatibility issues.
- Knowledge of version control tools (Git, GitHub/GitLab).
- Understanding of accessibility standards (WCAG) is a plus.
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Professional Experience:
- Experience in creating and implementing responsive UI designs using HTML, CSS (SCSS), JavaScript, and jQuery.
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Soft Skills:
- Strong analytical and debugging skills.
- Good communication and user-handling abilities.
- Ability to collaborate across teams and manage priorities.
- Detail-oriented, proactive, and committed to delivering high-quality experiences.
Language Requirements: Not specified.
Why You Should Consider the Company: At the company, you’ll become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will have opportunities to leverage technology to innovate and grow businesses. The company thrives on continuous learning and knowledge sharing, helping you build the skills you want while contributing to a more sustainable and inclusive future.
