About
We are currently looking for a Unified Collaboration Engineer for our Qatar operations.
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Location
Qatar
Education/Experience Requirements
- Bachelor’s Degree in Computer/Communications Engineering
- Minimum of 5 years experience in Telecom Systems support. Experience in financial institutions is a plus.
- Professional training on the relevant systems
Required Special Skills
- Excellent oral and written communication skills in English and Arabic
- Strong analytical, problem solving, and decision-making skills
- Self-driven with well-developed leadership and team-building skills
Essential Duties & Responsibilities
Customer (Internal & External)
- Handles efficiently & effectively the bank’s Telecom systems and services that extend to all users
- Maintains relationships with selected vendors for Telecom hardware & software for proper handling & support of telecom equipment/services
- Maintains effective relationship with all other related departments & units to achieve the Group’s goals & objectives in Telecom systems availability & monitoring
Internal (Processes, Products, Regulatory)
- Responsible for the handling & maintenance of Telecom systems & equipment at the Group’s sites
- Performs on-site & remote technical support of Telecom Systems and equipment
- Liaises effectively with Ooredoo regarding Telecom lines & services provided by them
- Evaluates existing Telecom systems, and proposes possible improvements
- Handles Telecom projects, and ensures the compliance with requirements & deadlines
- Enforces approved Telecom policies
- Maintains proper documentation of Telecom Systems network
- Supervises the related Telecom resources & vendors
Learning & Knowledge
- Maintains a working knowledge of Telecom operation and monitoring systems
- Possesses in-depth technical knowledge in Telecom systems to ensure reliable service delivery and security and resolve any business disruption or inconvenience to users
- Maintains working knowledge of Telecom operating regulations and guidelines along with any other related industry standards
- Identifies areas for professional self-development
Other
- Ensure high standards of confidentiality to safeguard business-sensitive information
Joining Time Frame
2 weeks (maximum 1 month)
