About the Role
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This role will focus on providing exceptional customer service, identifying and meeting customer needs, and contributing to the overall success of the branch. It combines aspects of a Helpdesk and Customer Relations Officer under the Branch development concept. This position is exclusively for UAE Nationals.
Key Accountabilities of the Role
- Provide prompt and efficient service to all walk-in customers.
- Respond to customer inquiries and concerns, resolving issues effectively and efficiently.
- Proactively identify customer needs and offer relevant products and services.
Finance
- Liability Onboarding.
- Covered Card.
Services
- Debit Card Inquiries.
- Accounts General Inquiries.
- Sending SMS to customers.
- Police Letter – Returned Cheques.
- Dispute Services.
- Standing Order Setup/Cancellation/Amendment.
- Funds Transfer/Telex Transfer.
- Installment Postponement.
- Certificate Issuance.
- E-Statement Issuance.
- Returned Cheque Services (Receive, Deliver, and send to CCU).
- Debit Card & Cheque Book Services (Receive, Deliver, and Destruct).
- Asset Sales activities to be nominal during 2025; any targets or incentives will be discussed/agreed separately.
- Perform any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required for this Role
- Knowledge of the company's retail and institutional banking products and services.
- Knowledge of operational policies and procedures.
- Familiarity with UAE banking practices, regulations, and associated risks.
- Thorough knowledge of all regulations issued by the Central Bank of the UAE.
- Fair knowledge of service standards and cross sales techniques.
- Proficient computer skills.
This position is for UAE Nationals only.
