Universal Banker

About the Role / About the Job
This role will focus on providing exceptional customer service, identifying and meeting customer needs, and contributing to the overall success of the branch. The role is a combination of Helpdesk and Customer Relations Officer under the Branch development concept, and it is specifically available for UAE Nationals only.

Key Accountabilities of the Role:

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns, and resolve issues effectively and efficiently.
• Proactively identify customer needs and offer relevant products and services, including:

Finance:

• Liability onboarding
• Covered card

Services:

• Debit card inquiries
• Accounts general inquiries
• Sending SMS to customers
• Police letter – returned cheques
• Dispute services
• Standing order setup/cancellation/amendment
• Funds transfer/telex transfer
• Installment postponement
• Certificate issuance
• E-statement issuance
• Returned cheque services (receive, deliver, and send to CCU)
• Debit card and cheque book services (receive, deliver, and destruct)
• Assets sales activities to be nominal during 2025; any targets or incentives will be discussed and agreed separately
• Perform any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this Role:

• Knowledge of retail and institutional banking products and services.
• Knowledge of operational policies and procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross sales techniques.
• Computer skills.