About the Role / About the Job
This role will focus on providing exceptional customer service, identifying and meeting customer needs, and contributing to the overall success of the branch. The role is a combination of Helpdesk and Customer Relations Officer under the Branch development concept, and it is specifically available for UAE Nationals only.
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Key Accountabilities of the Role:
- Provide prompt and efficient service to all walk-in customers.
- Respond to customer inquiries, concerns, and resolve issues effectively and efficiently.
- Proactively identify customer needs and offer relevant products and services, including:
Finance:
- Liability onboarding
- Covered card
Services:
- Debit card inquiries
- Accounts general inquiries
- Sending SMS to customers
- Police letter – returned cheques
- Dispute services
- Standing order setup/cancellation/amendment
- Funds transfer/telex transfer
- Installment postponement
- Certificate issuance
- E-statement issuance
- Returned cheque services (receive, deliver, and send to CCU)
- Debit card and cheque book services (receive, deliver, and destruct)
- Assets sales activities to be nominal during 2025; any targets or incentives will be discussed and agreed separately
- Perform any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required for this Role:
- Knowledge of retail and institutional banking products and services.
- Knowledge of operational policies and procedures.
- Knowledge of UAE banking practices, regulations, and risks.
- Thorough knowledge of all regulations issued by the Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of cross sales techniques.
- Computer skills.
