About the Role:
This role focuses on providing exceptional customer service, identifying and meeting customer needs, and contributing to the overall success of the company branch. It operates as a combination between Helpdesk and Customer Relationship Officer under the Branch development concept. This position is exclusively available for UAE Nationals.
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Key Accountabilities of the Role:
- Provide prompt and efficient service to all walk-in customers.
- Respond to customer inquiries and concerns; resolve issues effectively and efficiently.
- Proactively identify customer needs and offer relevant products and services, including:
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquiries
- General Account Inquiries
- Sending SMS to customers
- Police Letter for Returned Cheques
- Dispute Services
- Standing Order Setup/Cancellation/Amendment
- Funds Transfer/Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & Cheque Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 with any targets or incentives to be discussed/agreed separately.
- Perform any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required for this Role:
- Knowledge of the company’s Retail and Institutional Banking products and services.
- Understanding of the company’s Operational Policies and Procedures.
- Awareness of UAE banking practices, regulations, and risks.
- In-depth knowledge of all regulations issued by the Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of Cross Sales.
- Proficient computer skills.
Note: This position is exclusively available for UAE Nationals.
