About the Role
This position involves managing all resources and logistics required to perform services and maintenance activities on customer sites or properties. These activities aim to contribute to, maintain, repair, and refurbish sold or existing products. The role encompasses all types of maintenance services, including both preventive and remedial measures, as well as managing maintenance facilities and field services engineering. The incumbent is accountable for the quality of their own work and operates under direct supervision with prescribed work instructions and systems checking. All tasks are executed within a well-defined operations framework, following a step-by-step sequence of standard operational tasks to achieve the desired outcomes.
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Responsibilities
- Perform all onsite life extensions, repairs, and inspection-related service activities for installed fleets.
- Supervise construction and commissioning of new and existing equipment at customer sites, including onsite machining, NDT (Non-Destructive Testing), blading, winding, critical welding, and generator diagnostics.
- Make engineering decisions related to maintenance and repairs.
- Develop conceptual knowledge of the professional discipline and engage in support roles that may include specialized expertise or technical knowledge in a broad area.
- Apply general knowledge of the business developed through education or past experience to understand how the work of your team contributes to the overall area.
- Resolve issues using established procedures; consult with supervisors or senior team members for issues outside defined instructions or parameters.
- Collaborate with others to address and solve issues effectively. For customer-facing roles, develop strong customer relationships and serve as the interface between customer and the organization.
- Exchange technical information, ask questions, and verify understanding.
Requirements
- Strong technical knowledge in field service engineering and maintenance support.
- Ability to interpret and follow established procedures and guidelines.
- Strong problem-solving skills and ability to work collaboratively with a team.
- Ability to develop and maintain customer relationships effectively.
- Engineering decision-making capability in a field service context.
Additional Information
- Relocation Assistance Provided: No
