About the Role
This position supports the deployment and optimization of connectivity solutions and digital service tools across Saudi Arabia. The goal is to maximize connected asset coverage, improve installation connectivity rates, and enable data-driven service operations through actionable dashboards and performance analytics.
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Responsibilities:
- Support and monitor connectivity deployment initiatives across Saudi Arabia to achieve optimal live connectivity performance and Connectivity @ Install (C@I) targets.
- Ensure data integrity and accuracy of connectivity and digital tools data by conducting regular reviews, validations, and corrective actions.
- Extract, analyze, and manage the Connectivity @ Install (C@I) funnel from the Global Connectivity Metrics (GCM) platform to provide visibility and drive performance improvements.
- Support and maintain actionable dashboards and reporting tools to provide real-time visibility into key connectivity metrics, including Live Connectivity, Connectivity Data Flow Issues, Helium Monitoring, Connectivity @ Install Performance, and Digital Tool Adoption and Utilization.
- Support deployment, adoption, and operational effectiveness of digital solutions, including OnWatch and Tube Watch.
- Work closely with cross-functional teams, including Connectivity Project Leaders, Service Delivery (SD), Field Service Engineers (FSEs), and HPMs, to ensure successful project execution and timely issue resolution.
- Coordinate and track connectivity project milestones, risks, and action plans to ensure alignment with business objectives.
- Ensure connectivity installations and live system activations are completed within target timelines through proactive follow-up and on-site support when required.
- Provide field support and technical guidance for restoring offline systems and improving connectivity stability.
- Identify, investigate, and resolve connectivity and communication issues impacting remote monitoring and digital service solutions.
- Generate regular performance reports and insights for leadership, highlighting trends, opportunities, risks, and improvement actions.
- Promote best practices and continuous improvement initiatives to increase connected asset penetration, enhance remote monitoring capabilities, and improve customer satisfaction.
Education & Experience
- Bachelor’s degree in Engineering, Information Technology, Biomedical Engineering, Healthcare Technology Management, or a related field.
- Experience in healthcare technology, service operations, connectivity deployment, digital solutions, or technical support environments.
- Experience working with cross-functional teams in project execution and operational follow-up.
Technical Knowledge
- Basic knowledge of IT infrastructure, networking, and connectivity concepts.
- Understanding of healthcare equipment and medical imaging technologies.
- Familiarity with remote monitoring solutions, digital service tools, and connectivity platforms.
- Working knowledge of service operations and field service processes.
- Experience with data analysis, reporting, and dashboard development tools.
Additional Information
- Relocation Assistance Provided: No
