The company is seeking a Use-Case Specialist to support the end-to-end delivery of a large-scale Geospatial Digital Twin programme for a major national infrastructure owner in the Middle East. This multi-year initiative will design, build, and operationalize an Operational Digital Twin platform that integrates geospatial data, real-time IoT/SCADA feeds, asset information, and core enterprise systems to enable data-driven planning, operations, and maintenance. The role will work closely with the Product Manager and a team of international experts, domain specialists, developers, and engineers.
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What You’ll Be Doing
- Support the Product Manager in identifying, defining, and prioritising high-value use cases for the Operational Digital Twin across planning, operations, and maintenance functions.
- Assist in planning and running discovery workshops and interviews with client stakeholders to capture pain points, opportunities, and user needs that can be addressed through Digital Twin capabilities.
- Help develop clear, structured descriptions of each use case, including objectives, actors, user journeys, data needs, integration points, and expected value and KPIs.
- Assist in coordinating with Business Process Analysts, domain SMEs, and technical teams to ensure that use cases are grounded in real operational processes and feasible within solution and data architecture.
- Support the setup and execution of Proofs of Concept for priority use cases, including tracking assumptions, validation criteria, and results and feeding lessons learned into the product roadmap.
- Assist in preparing use-case documentation, presentations, and value-realisation materials for the company and client stakeholders, and in updating these based on feedback and evolving priorities.
Requirements
- Degree in engineering, business, urban planning, information systems, or related discipline from an accredited institution.
- Experience supporting definition and delivery of digital, platform, Digital Twin, or geospatial solutions in infrastructure, utilities, or urban environments.
- Working knowledge of techniques for capturing and structuring use cases, user journeys, and value drivers, with experience engaging both business and technical stakeholders.
- Basic understanding of how enterprise and operational systems (e.g., EAM/CMMS, ERP, BIM, SCADA/IoT, GIS platforms) support operational workflows and data flows.
- Experience working within multidisciplinary, multinational teams across multiple time zones.
- Strong analytical, organisational, and coordination skills.
- Excellent communication and documentation skills, with the ability to clearly convey use-case and requirements information to non-technical stakeholders.
- Fluency in spoken and written English.
Desired Skills
- Prior work with national infrastructure owners, transport authorities, utilities, or public works organisations.
- Exposure to Digital Twin, smart city, or data/analytics-driven transformation programmes.
- Familiarity with geospatial platforms (e.g., Esri ArcGIS) and their role in operational and planning use cases.
- Experience with value mapping, benefits case development, or KPI definition for digital initiatives.
- Professional certifications in product management, business analysis, or related fields.
- Arabic language skills are a strong advantage.
Minimum Clearance Required to Start
Not specified.
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