About the Role
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We are seeking an experienced Product Designer who will lead the end-to-end design process from discovery through delivery. This role will be pivotal in ensuring that our solutions are grounded in user needs, business objectives, and technical realities. You will be expected to apply design thinking methodologies to define clear problem statements and drive key outcomes, transforming complex financial, regulatory, and operational requirements into scalable product experiences.
Responsibilities
- Lead end to end product design from discovery through delivery, ensuring solutions are grounded in user needs, business objectives and technical realities
- Apply design thinking methodologies to frame problems, explore opportunities, and align stakeholders around clear problem statements and outcomes
- Translate complex financial, regulatory and operational requirements into clear, usable and scalable product experiences
- Contribute to product strategy by identifying experience-led opportunities for differentiation, growth and efficiency
- Define experience principles and quality benchmarks that guide teams toward consistent and high impact outcomes
- Own and evolve the design system, ensuring it supports scalability, accessibility, performance and brand consistency across platforms
- Design and govern reusable components, patterns and interaction models across mobile and web products
- Collaborate with engineering to ensure design systems are technically robust, well documented and effectively implemented
- Champion accessibility, localisation and inclusive design standards aligned with regional and global best practices
- Design clear, elegant and functional interfaces across mobile and web platforms, aligned with brand and usability standards
- Use visual hierarchy, typography, colour and layout to support clarity, trust and ease of use in financial contexts
- Apply motion and micro interactions to guide users, communicate state changes and improve comprehension without unnecessary complexity
- Produce high quality design specifications, prototypes and assets that enable accurate and efficient implementation
- Plan and conduct qualitative and quantitative research to inform design decisions at every stage of the product lifecycle
- Translate research findings, analytics and behavioural insights into actionable design opportunities
- Validate concepts through usability testing, experimentation and iteration
- Partner with product and data teams to measure experience quality and continuously improve outcomes
- Use AI powered tools to accelerate research synthesis, ideation, prototyping and design production where appropriate
- Apply critical judgement when using AI, ensuring outputs meet quality, ethical, security and regulatory standards
- Explore emerging interaction models including conversational, adaptive and predictive experiences within banking contexts
- Contribute to defining best practices for responsible AI use within design workflows
- Create low and high fidelity prototypes to explore ideas, reduce ambiguity and align stakeholders early
- Use prototyping as a thinking tool to simplify complexity and test assumptions
- Iterate quickly while maintaining high standards of usability, accessibility and visual quality
- Work closely with product managers, engineers, compliance, marketing and operations teams to deliver cohesive solutions
- Facilitate design workshops, critiques and walkthroughs to build shared understanding and momentum
- Communicate design rationale clearly, focusing on user value, business impact and risk mitigation
- Partner with marketing and communications to ensure customer facing narratives are clear and consistent
- Ensure design solutions comply with legal, regulatory, accessibility and security requirements
- Participate in design reviews, usability validation and release readiness checks
- Maintain clear documentation of design decisions, patterns and workflows
- Proactively identify risks and address them early to support on time, high quality delivery
- Take ownership of complex product areas with accountability for experience quality and outcomes
- Mentor and support junior designers through feedback, guidance and example
- Contribute to building a strong design culture grounded in craft, curiosity and continuous learning
- Act as a role model for collaboration, professionalism and customer centered thinking
Requirements
Qualifications
- 5–7+ years of experience as a Product Designer working on complex digital products, ideally within financial services, fintech or regulated environments
- Degree in digital design, interaction design, visual communication or equivalent practical experience
- Proven experience designing mobile and web-based products at scale
- Strong understanding of banking products, services and customer journeys
- Portfolio demonstrating strategic thinking, problem solving, design craft and measurable impact
