About the Role
As UX Lead for the Digital Retail Experience portfolio, you will lead the strategy, design, and delivery of customer-centric digital experiences across the retail eCommerce ecosystem and customer-facing channels. This role is responsible for creating intuitive, engaging, and high-converting digital experiences that enhance customer satisfaction, drive commercial performance, and support digital retail transformation ambitions. You will work closely with Marketing, Loyalty, Product, Technology, and business stakeholders to shape the end-to-end customer experience across web, mobile, and omnichannel retail journeys.
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Your duties would include:
- Lead UX strategy and design execution across customer-facing digital platforms, including eCommerce website, mobile, and digital retail touchpoints.
- Collaborate with business stakeholders, product owners, business analysts, and technology teams to define customer experience requirements and translate them into intuitive digital solutions.
- Facilitate business vision through customer research, journey mapping, ideation, prototyping, usability testing, and validation activities.
- Translate concepts into user flows, wireframes, mock-ups, and interactive prototypes that deliver exceptional customer experiences.
- Create visual and interaction designs optimized for mobile-first, responsive, and omnichannel experiences.
- Leverage customer insights, analytics, usability testing, and behavioural data to identify opportunities and improve user engagement, satisfaction, and conversion.
- Identify customer pain points and design elegant solutions that balance user needs with business objectives.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
We are looking for a passionate and experienced professional to join our IT team. The ideal candidate should possess the following:
- Bachelor’s Degree or Equivalent with Minimum 5 years of job-related experience
Essential
- Expertise in UX design, interaction design, information architecture, and design systems.
- Advanced proficiency in Figma and modern prototyping tools.
- Strong understanding of User-Centred Design (UCD) methodologies and design thinking practices.
- Deep understanding of mobile-first, adaptive, and responsive design principles.
- Strong analytical and problem-solving skills with the ability to translate customer insights into actionable design improvements.
- Ability to use research findings, customer feedback, and behavioural data to inform design decisions.
- Portfolio demonstrating customer-facing digital experiences, UX leadership, and measurable business impact.
- Hands-on experience in modern AI development practices like prompt engineering and generative AI is a must.
Preferred
- 8+ years in Software development, with key roles played in UX design.
- Past experience working in Retail & Hospitality, especially with luxury brands, would be an advantage.
- Airline industry experience though not essential would be an added advantage.
- Experience working with analytics and customer behaviour tools to measure and improve digital experiences.
