UX Lead

About the Role / About the Job
We are seeking a vital UX Lead to drive high-impact research and prototyping for an extremely complex risk and fraud management platform. This senior, hands-on, individual-contributor role is embedded within a well-established product and engineering team, distinct from generic UI/UX designer roles or visual production tasks. Your mission will involve in-depth exploration of professional Risk Managers' workflows, allowing you to create tested, interactive prototypes that accurately reflect their needs. You will serve as the essential link between domain experts, product managers, and software engineers, ensuring the implementation of evidence-backed product direction through a comprehensive understanding of complex user journeys.

Responsibilities

• Qualitative UX Research: Personally plan, recruit, and conduct in-depth qualitative research (interviews, contextual inquiry, usability testing) with specialist, professional users (Risk Managers).
• Journey Mapping & Synthesis: Map complex workflows, workarounds, decision points, and failure points; synthesize findings into documented user segments, contexts, and prioritized journeys.
• Hands-On Prototyping: Transform research findings into high-fidelity information architecture, interaction models, and realistic interactive prototypes (including edge cases and complex states) using Figma or equivalent tools.
• Iterative Validation: Conduct multi-iteration testing with representative risk professionals to validate concepts, refine workflows, and document rationale for implementation.
• Product Alignment & Challenge: Act as an autonomous thought partner across product, engineering, and domain experts; challenge existing assumptions and propose improved structures grounded in evidence.
• Cross-Functional Handoff: Collaborate directly with Product Managers and engineers during the build phase, ensuring findings and decisions are thoroughly documented for seamless technical execution.

Requirements

• Professional Experience: 5 to 10+ years of relevant hands-on experience in UX research and interactive product design (typically 7–12 years target range).
• Research Ownership: Proven track record of personally planning, executing, and synthesizing qualitative research with specialist or professional users performing complex tasks.
• Complex Systems Experience: Strong systems-thinking capability with experience designing for dense data environments, multi-step decisions, and high-consequence workflows.
• Hands-On Prototyping Skills: Demonstrated expertise in building complex, data-heavy interactive prototypes from scratch.
• Iterative Impact: Clear portfolio evidence showing how user research directly transformed a design iteration and led to a successfully implemented product outcome.
• Cross-Functional Partnership: Experience working side-by-side with Product Managers and software engineers through to production build.
• Language Proficiency: Fluent, professional spoken and written English skills to interview international users and present clear findings to a distributed team.

Location & Employment

• If based in Indonesia, this role will be treated as a full-time, 6-month fixed-term contract (PKWT).
• If based overseas or non-Indonesian, the role will be treated as an Independent Contractor for a 6-month fixed-term contract.

Do’s (Role Expectations)

• Focus heavily on deep research, evidence gathering, and complex workflow mapping over visual production.
• Challenge current product terminology, structures, and assumptions if research data supports doing so.
• Present tested interactive prototypes that cover edge cases, failure points, and handoffs.
• Ensure every submitted case study clearly demonstrates research methodology, user evidence, iteration, and implemented outcomes.

Nice-to-Haves / Bonus Points

• Experience in risk management, fraud detection, financial crime, AML/KYC, cybersecurity, compliance, or expert-user B2B SaaS.
• Background in trading platforms, banking, payments, or complex data analytics tools.

Contract Duration

• 6-month fixed-term contract (PKWT).

Compensation Package

• Competitive monthly salary aligned with candidate experience and standard local employment benefits.

High-Impact Autonomy

• Lead a defined transformation mandate shaping a core, high-stakes product without management overhead or generic production tickets.