UX Researcher

About the Job:
At Tabby, our mission is to drive meaningful impact through the tools we create, helping people improve their daily lives. We prioritize clarity and responsibility as we deal with financial services, ensuring our users can make informed choices. Our work is about more than just solving problems; it’s about creating joy and inspiring innovative solutions, even when risks are involved.

We are seeking a UX Researcher to join our expanding UX Research team of five, which is part of the Product & Design Team. This team collaborates with product managers, designers, writers, customer service, and marketing teams to ensure a seamless customer experience across online and offline product channels.

Key Responsibilities:

• Advocate for end users' needs, including customers, merchants, and staff.
• Promote a Design Thinking approach within Tabby and facilitate workshops to formulate hypotheses, frame problems, ideate solutions, and co-design research.
• Conduct agile and longitudinal research studies for concept and price testing.
• Proactively identify research opportunities that align with customer needs and business objectives.

Who We Are Looking For:
Language Requirements: Bilingual candidates in Arabic and English are preferred.

Essential Attributes:

• Proven experience in advocating for user needs throughout product development.
• Ability to share research findings and insights effectively with relevant stakeholders.
• Experience in mixed methodology (qualitative and quantitative) and longitudinal research in lab settings or natural environments.

Personal Attributes:

• Curiosity about human behavior, motivations, and needs.
• Empathy for individuals from diverse backgrounds and cultures.
• Passion for utilizing creative research methods to study user engagement.

Desirable Attributes:

• NN/g certification.
• Master’s degree in experimental psychology, behavioral science, anthropology, or another social science discipline, or equivalent practical experience.

Why You Should Join Tabby:

• Independence: Take ownership of your own project from day one.
• Impact: Contribute to creating a transparent, equitable, and worry-free environment by advocating for user needs among product teams.