UX Researcher

We are on a mission to create financial freedom by reshaping the relationship people have with money. Our company allows users to shop now, pay later, and earn cash without interest, fees, or debt traps. Collaborating with over 3,000 global brands, including Adidas and H&M, we provide flexible payment solutions that enhance customer loyalty and accelerate business growth. As the largest buy-now-pay-later provider in the Middle East, we aim to craft products that drive meaningful impact and improve lives. This role falls under the UX Research function within our Product & Design Team, which includes product managers, designers, and researchers.

You will join a growing UX Research team to collaborate closely with product managers, UX designers, UX writers, and customer service and marketing teams.

What You Will Be Doing:

• Support existing product teams with specialized research expertise, from identifying user problems to running ground research.
• Advocate for user needs among various stakeholders.
• Facilitate workshops focused on design thinking.
• Conduct both agile and longitudinal research studies.
• Identify research opportunities that meet both customer needs and business objectives.

We are seeking an experienced UX Researcher with a background in complex user journeys and omnichannel products.

Essential Attributes:

• Strong advocacy for user needs throughout product development.
• Experience with mixed methodologies (quantitative and qualitative) in product research.
• Curiosity about human behavior and empathy for diverse backgrounds.
• A passion for using creative research methods.

Desirable Attributes:

• NN/g certification.
• A Master’s degree in a relevant field or equivalent experience.

Why You Should Join Us:

• Gain project ownership from day one.
• Make a substantial impact by advocating for user needs within product teams.