UX/UI Designer

The role holder is responsible for leading and managing UX/UI design and research initiatives, ensuring high-quality digital experiences that align with business strategy and user needs. This includes conducting user research, overseeing design processes, coordinating cross-functional teams, and optimizing omni-channel interfaces for usability, accessibility, and performance. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.

Key Responsibilities

• Design and optimize intuitive user interfaces and end-to-end experiences across digital platforms.
• Lead the research, design, and implementation of UX/UI strategies across digital products and services.
• Conduct user research, usability testing, and behavioral analysis to inform design decisions.
• Translate business goals and user insights into comprehensive user journeys, wireframes, and prototypes.
• Oversee the conversion of user stories and research findings into actionable design solutions.
• Manage and supervise cross-functional collaboration with IT, development, and business teams.
• Define testing scenarios, validate development outputs, and ensure successful deployments.
• Ensure consistency in design systems, branding, and accessibility standards.

Requirements

• Minimum of 5 years of experience in a related discipline.
• Prior experience in digital user experience and interface design, preferably in the telecommunication industry.
• Bachelor Degree in Business Administration or Business Administration (Marketing).
• Additional Education Certifications are a plus.

Work Conditions

• Provide strategic input for budget planning related to UX/UI design and research development.
• Stay up to date with emerging design trends, research methodologies, and digital experience innovations.
• Monitor performance analytics, user feedback, and research data to propose design enhancements and new features.
• Manage design and research resources, timelines, and priorities for omni-channel initiatives.