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We are looking for a Vendor Enablement E2E Mentor to support our field operations strategy by enabling Authorized Service Providers (ASPs) to manage activities across the full delivery lifecycle in line with the company's ways of working.
You will provide technical guidance, coaching, and operational support to strengthen ASP capabilities, ensure delivery quality, maintain compliance and governance, and resolve operational issues proactively. You will also help ASP teams build self-sufficiency and support a scalable model for high-quality field delivery.
What you will do
- Enable ASPs to manage end-to-end delivery, from planning and readiness through execution, closure, and handover.
- Provide technical guidance, mentoring, coaching, and operational support to ASP teams.
- Ensure consistent adoption of the company's processes, tools, governance requirements, and delivery standards.
- Monitor field execution and reinforce quality, safety, and compliance standards.
- Identify and address delivery gaps, recurring issues, and operational escalations.
- Support ASP teams in solving technical and operational challenges.
- Conduct technical site surveys and review Technical Site Survey Reports (TSSRs).
- Support site surveying, planning, installation, commissioning, troubleshooting, and acceptance activities.
- Review technical drawings, Bills of Quantities (BoQs), and site documentation.
- Monitor project KPIs, maintain delivery tracking, and prepare reports and presentations.
- Contribute to a sustainable and scalable ASP enablement model.
What you will bring
- Bachelor’s degree in Telecommunications, Engineering, Business Administration, or a related field.
- 5-10 years of experience in GSM field operations, telecom project coordination, mentoring, or operations support.
- Strong knowledge of RAN technologies and equipment across 2G, 3G, 4G, and 5G.
- Hands-on experience with RBS 6000 installation, script loading, alarm clearance, and fault management.
- Knowledge of RF installation, testing, troubleshooting, and site acceptance activities.
- Experience in technical site surveys, site planning, civil quality, and telecom installation standards.
- Basic software commissioning, integration, and troubleshooting knowledge.
- Knowledge of transmission technologies, including microwave and fiber networks.
- Experience with Mini-Link solutions, microwave configurations, VLANs, XPIC, and E-Band technologies.
- Knowledge of power systems, including DC systems, rectifiers, and batteries.
- Ability to read and interpret technical drawings, BoQs, and site connections.
- Strong understanding of EHS regulations and compliance requirements.
- Experience with audits, inspections, KPI tracking, reporting, and governance activities.
- Proficiency in Microsoft Excel, PowerPoint, and project management tools such as MS Project or Primavera.
- Strong communication, presentation, coordination, and problem-solving skills.
- Leadership capability and the ability to work effectively both independently and within teams.
- A proactive mindset, attention to detail, adaptability, responsiveness, and a commitment to continuous learning.
- Ability to work under pressure and meet project deadlines.
Primary country and city: Saudi Arabia (SA) || Riyadh
