About the Job:
At the company, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. As a Vendor Manager, you'll be responsible for delivering exceptional IT services, ensuring timely resolution of customer issues, coordinating service requests, and maintaining constant communication with customers throughout the service process.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
In this role, you'll collaborate with IT teams, end-users, and stakeholders to align service delivery with business needs. You will document and update service management procedures, monitor service level agreements (SLAs), and manage Service Support processes including Incident, Problem, and Change Management. You'll also drive process improvements and provide ongoing education to users.
The Vendor Manager is also responsible for conducting post-resolution incident reviews and communicating the status of high-priority incidents to customers. This position requires a passion for problem-solving and a commitment to delivering the best possible IT services.
Required Skills and Experience:
- At least 5 years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management.
- Capability to navigate between infrastructure and application platforms, businesses and functions, end users, and senior management.
- Expertise in desktop, technical, and help desk support, incident management, and service improvement.
- Experience in SLA Management/Service Management.
- Proficiency in customer service and communications.
Preferred Skills and Experience:
- ITIL certification.
- High-level communication skills (both written and verbal).
Language Requirements:
No specific language requirements were mentioned; however, strong communication skills are emphasized.
The company values diversity and inclusion, welcoming people of all cultures, backgrounds, and experiences. Join us and bring your whole self to work as we build innovative solutions for our customers and communities.
