About the Role
We are seeking a Venue Services Manager who will lead the teams responsible for maintaining a safe, clean, and functional environment at the company, a multi-concept destination that integrates hospitality, culinary, retail, entertainment, and community experiences. This role is an exceptional opportunity for an experienced operational leader who takes pride in creating spaces where guests feel welcome and teams can excel.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The Role
The Venue Services Manager is responsible for the daily readiness, safety, cleanliness, security, and maintenance of the company's property. Reporting to the Operations Director, you will provide leadership for Security, Environmental Services, and Maintenance through their respective Supervisors, ensuring every area of the property consistently meets operational and hospitality standards. You will oversee the systems, people, and processes that keep the property operating safely and efficiently while supporting restaurants, retail, entertainment venues, special events, and community gatherings.
Why This Role Matters
Your leadership ensures guests arrive at a destination that is clean, safe, attractive, and prepared to deliver exceptional hospitality. From facility maintenance and environmental presentation to security and operational readiness, your work creates the foundation that allows every department to succeed.
What You’ll Lead
Property Readiness
- Lead daily property inspections and readiness reviews.
- Ensure all public and operational areas remain guest-ready.
- Maintain high standards for cleanliness, presentation, and functionality.
- Coordinate property readiness for daily operations, special events, and peak business periods.
Security & Safety
- Oversee daily security operations and access control.
- Coordinate emergency preparedness and incident response.
- Protect guests, team members, facilities, and organizational assets.
- Ensure security standards and procedures are consistently followed.
Environmental Services
- Lead housekeeping and environmental services operations.
- Maintain exceptional cleanliness across public areas, offices, restrooms, and event spaces.
- Oversee laundry and linen operations.
- Ensure exterior grounds and landscaping consistently reflect company standards.
Maintenance & Facilities
- Direct preventative maintenance programs.
- Coordinate repairs, facility improvements, and contractor activities.
- Maintain building systems and equipment reliability.
- Prioritize maintenance activities that minimize operational disruption.
People & Leadership
- Lead, coach, and develop the Security, Environmental Services, and Maintenance Supervisors.
- Build accountability through clear expectations and consistent follow-through.
- Promote professionalism, safety, teamwork, and continuous improvement.
- Support operational excellence through effective communication and leadership.
How You’ll Spend Your Time
This is a highly visible, hands-on leadership role.
- 45–55%: Property inspections, operational oversight, and floor leadership
- 20–25%: Leading Security, Environmental Services, and Maintenance teams
- 15–20%: Maintenance planning, contractor coordination, and operational readiness
- 10–15%: Leadership meetings and cross-functional collaboration
These ranges are indicative and will vary with operational needs. Evenings, weekends, holidays, and special events are regular parts of this role. You will be expected to:
- Maintain a visible leadership presence throughout the property.
- Respond quickly to operational issues.
- Lead by example during high-volume business periods.
- Ensure the property remains guest-ready at all times.
Who You’ll Work With
Reports To
Works Alongside
- Food Experience Manager
- Events & Experiences Manager
- Culinary & Supply Chain Director
- Guest Experience & Events Director
- People & Talent Director
- IT & Systems Director
Direct Reports
- Security Supervisor
- Environmental Services Supervisor
- Maintenance Supervisor
What You Bring
- Five (5) or more years of leadership experience in facilities management, hospitality operations, venue services, property management, maintenance, environmental services, or a related field.
- Experience leading multiple operational teams.
- Strong knowledge of preventative maintenance, facility operations, and workplace safety.
- Proven leadership, communication, and organizational skills.
- Ability to prioritize competing operational demands in a fast-paced environment.
Additional Experience We Value
- Experience within hospitality, resorts, entertainment venues, commercial property management, healthcare, or campus operations.
- Experience supporting new facility openings or major operational expansions.
- Vendor and contractor management experience.
- Working knowledge of building systems, safety programs, and preventative maintenance planning.
What Success Looks Like
- A consistently safe, clean, and well-maintained property.
- Strong security readiness and emergency preparedness.
- Reliable facilities with minimal operational disruption.
- High standards of cleanliness and presentation throughout the property.
- Well-developed, accountable department leaders.
- Positive guest feedback regarding the condition and appearance of the venue.
- Operational readiness that supports exceptional guest experiences across the company.
Our Environment
The company is a fast-paced, collaborative destination where hospitality, dining, entertainment, retail, and community create memorable experiences. We value leaders who demonstrate accountability, professionalism, teamwork, care for company resources, and a commitment to continuous improvement.
Join Us
If you’re passionate about leading operational teams, maintaining exceptional facilities, and creating the environment that makes memorable guest experiences possible, we’d love to hear from you.
