About the Role:
This role requires proactive client relationship management for a portfolio of asset managers, endowments, and single and multi-family offices that invest in a multi-asset book of business. As the Vice President of Institutional Services, you will be responsible for understanding and meeting client needs by ensuring service deliverables are met in a timely manner. Relationship-building with clients and collaboration with internal and external teams are critical to ensuring optimal service levels.
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Responsibilities:
- Establish professional relationships with clients and other key internal/external parties as required.
- Drive strategic communication with clients and negotiate service level agreements (SLA).
- Understand and communicate clients’ requests with various business functions, operational, and support teams to promote effective internal communication.
- Develop a broad understanding of business lines and associated product/service propositions.
- Understand the industry and regulatory environment, being sensitive to changes and trends that can identify new areas of growth.
- Participate and assist with RFP documentation completion and facilitate presentations and demos to prospective clients.
- Maintain strong knowledge of multi-asset portfolios, including fund investments.
- Have a good grasp of various technology platforms or demonstrate the ability to learn quickly.
- Be familiar with the duties and workflow of the various functional groups involved in providing administration for multi-asset portfolios.
- Identify opportunities to expand existing relationships by cross-selling additional products and services; drive the coordination of new client integrations and existing client launches.
- Participate in and lead projects related to the ongoing evolution of the business.
- Monitor and manage client SLAs and operational deliverables.
- Review client profitability and accounts receivables and address negative trends as necessary.
- Work closely with the Operations team to identify opportunities for process improvements and system development aimed at minimizing operational risk and improving efficiencies.
- Review risk logs and support, coordinate, and communicate incident resolution as necessary.
- Lead operational due diligence reviews and client visits.
- Compile periodic board reports, Key Performance Indicators (KPIs), and scorecards for clients; carry out periodic risk assessments and peer reviews of clients.
- Actively maintain client status, commentary, and updates in internal CRM tools.
- Provide training and supervision to Managers on the Client Services team.
About You:
- University degree in a relevant discipline with 7+ years of related work experience in the financial services industry, preferably within a hedge fund administrator and/or investment company.
- 2+ years of formal people management/leadership experience.
- Proven interest in the financial markets and hedge fund industry.
- Demonstrated leadership experience coupled with superior communication skills.
- Highly analytical with strong attributes on business processes, accounting, and allocation systems.
- Proficiency in Microsoft Office (advanced Excel and PowerPoint) and Outlook.
Our Benefits:
- We prioritize well-being and provide a range of benefits, training, education support, and flexible working arrangements to help you balance career success with personal needs.
- We embrace diversity, hiring individuals from diverse backgrounds to foster an inclusive culture that promotes innovation and mutual respect.
- We welcome and encourage applications from people with disabilities; accommodations are available upon request for candidates participating in all aspects of the selection.
