The Vice President, Digital Delivery Manager is responsible for ensuring strong program governance across strategic digital initiatives for the Retail Banking Group and overseeing end-to-end digital release management. This global role leads and governs across all regions and markets of RBG Digital by establishing standardized delivery frameworks, controls, reporting structures, and decision-making processes. It ensures alignment with organizational objectives and delivery standards through effective governance forums, executive reporting, issue and dependency management, and cross-functional stakeholder coordination to support successful and controlled program execution.
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Responsibilities
- Lead and oversee large-scale strategic initiatives across multiple squads, tribes, functions, and markets, ensuring aligned governance and successful delivery.
- Deliver programs to meet organizational objectives and success criteria, presenting overall status, blockers, risks, and dependencies in regular forums.
- Perform program management activities such as planning, scheduling, tracking, and reporting on status, quality, and risk in an Agile approach.
- Design and implement policies, processes, and tools to enforce proactive adherence to the Release Management framework.
- Facilitate release governance meetings and drive decision-making for release readiness, risks, dependencies, and approvals.
- Ensure all releases comply with organizational policies, audit requirements, security standards, and change management processes.
Requirements
- A postgraduate degree with 15+ years in diverse banking departments, with strong knowledge of digital and tech delivery program governance.
- Strong knowledge of operational governance practices including RCSA, SOP management, risk management, audit, and compliance frameworks.
- Interpersonal skills with good decision-making and communication skills.
- Excellent program and project management experience in an Agile environment.
- Strong organizational and presentation capability.
Work Conditions
- Works in a fast-paced environment requiring quick decision-making and problem-solving.
- Availability may be required during nights and weekends for deployments outside of normal working hours.
- Collaborates with key stakeholders at various levels within the organization to create good rapport.
