As a Vice President – Digital Product Owner, Retail Lending, you will lead the Retail Lending Digital Squad with end-to-end accountability for the vision, strategy, roadmap, delivery, and performance of digital lending journeys across Personal Loans, Mortgages, and Auto Finance. This is a high-impact leadership role responsible for transforming the customer lending experience across acquisition, eligibility, application, credit decisioning, fulfillment, disbursement, servicing, and top-up journeys. You will combine customer-centric design, data-driven decision making, agile delivery, and digital innovation to create market-leading lending experiences that drive growth, improve customer satisfaction, and enhance operational efficiency.
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What You'll Be Doing
- Define and deliver the digital lending vision, roadmap, and strategic priorities.
- Drive digital growth across Personal Loans, Mortgages, and Auto Finance products.
- Lead the design and optimization of end-to-end lending customer journeys using Human-Centered Design principles.
- Identify customer pain points, drop-offs, and friction areas through analytics and customer feedback.
- Deliver seamless, intuitive, and market-leading digital experiences.
- Own backlog prioritization, sprint planning, and product release decisions.
- Foster a culture of collaboration, innovation, continuous improvement, and customer obsession.
- Define and monitor KPIs covering customer experience, conversion, adoption, operational efficiency, and revenue growth.
Requirements
- Bachelor's Degree in Business, Finance, Technology, Engineering, or a related discipline.
- 10+ years of experience in Digital Banking, Product Management, Lending, FinTech, or Financial Services.
- Minimum 5 years leading digital products, agile squads, or customer journey transformation initiatives.
- Strong expertise in Retail Lending products and digital lending ecosystems.
- Proven experience delivering large-scale digital transformation and customer experience programs.
What’s In It For You
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Career growth opportunities with significant leadership visibility.
- Exposure to enterprise-wide digital transformation initiatives.
- Collaborative, agile, and innovation-focused working environment.
