The Vice President of Operations (Back Office) is a senior leadership role responsible for the strategic oversight, governance, and performance of the Group’s end-to-end back-office operations, with primary accountability for Client Processing (Payments & Transactions) and Client Onboarding (KYC, Screening & Ongoing Monitoring). This role is designed for a highly experienced operations leader with a strong background in regulated financial services (ideally FX / brokerage / fintech), who can operate at both strategic and executional levels. The VP of Operations will set the operational vision, define scalable operating models, establish meaningful KPIs and OKRs, and act as a key influencer across the business.
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Key Responsibilities:
- Own and define the Back Office Operations strategy, aligned with the Group’s overall business objectives, regulatory obligations, and growth plans.
- Provide executive oversight of all client transaction activities including deposits, withdrawals, internal transfers, investigations, and exception handling.
- Ensure onboarding operations balance regulatory rigor with client experience, supporting growth without compromising compliance.
- Define, own, and continuously refine operational KPIs and OKRs across Processing and Onboarding.
- Act as a senior sponsor for process improvement initiatives, automation, and tooling enhancements.
- Lead and develop a multi-layered leadership structure including Senior Managers, Managers, and Team Leads.
- Serve as a key operational interface with senior stakeholders across Compliance, Risk, Product, Technology, Payments, Finance, and Front-Office teams.
Qualifications:
Required Experience:
- 10–15+ years of experience in Operations within regulated financial services (FX, brokerage, fintech, banking, or payments).
- Proven experience leading large, multi-function operational teams across processing and/or onboarding/KYC.
Skills & Competencies:
- Strategic thinker with strong execution discipline.
- Influential leader with the ability to drive alignment without direct authority.
- Excellent communication and stakeholder management capabilities.
Educational Qualifications:
- Bachelor’s degree in Finance, Business, Economics, Operations Management, or related field (Master’s / MBA preferred).
- Relevant professional certifications (e.g., Lean, Six Sigma, PMP, Compliance or Risk qualifications) are advantageous.
Work Conditions:
- Hybrid Working Policy (please check with manager).
- Discretionary performance-related bonus.
- Medical insurance for employees.
Additional Information:
The company is an equal opportunities employer and positively encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age.
