About the Role
The GTB Channels Product Owner (PO) is responsible for the overall accountability and ownership in building, developing, commercializing, and enhancing the performance and adoption of corporate digital channels such as NEO CORP (online corporate channel), Mobile App, Host-to-Host (H2H), SWIFTnet, and third-party platforms integrated with Cash and Trade product engines. The PO will manage the channel enhancement backlog and closely collaborate with clients and key stakeholders including Product, CXC, Technology, Operations, Compliance, and the Islamic team. This role involves articulating requirements, writing use cases, user stories, Business Requirement Documents (BRDs), creating roadmaps, maintaining the backlog, and ensuring timely delivery and rollout of functionalities across various markets.
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The Channels PO role is pivotal for accelerated delivery of critical enhancements and rapid execution of plans through direct engagement with stakeholders. Onshore presence is essential for fast decision-making and real-time coordination across Product, CXCG, Sales, Operations, Technology, and Client teams. This also facilitates quicker resolution of complex issues, adherence to regulatory requirements, feedback management, and alignment with market-specific nuances.
Collaboration with GTB Product (Cash and Trade), Customer Experience, and CIBG Technology and Operations is key. The role involves gathering requirements, writing use cases, user stories, BRDs, and developing rollout functionalities to support key client mandates through digital channels. A strong understanding of Transaction Banking Products, Core Banking, Payment infrastructure, client connectivity requirements, and new-age digital solutions for Payments, Collections, and Trade Finance is necessary, as this role bridges business strategy and technology execution, ensuring alignment with client needs and the bank's digital transformation agenda.
Key Result Areas
- Own Channel Product Backlog: Work with product management, customer experience, Technology, compliance, and Sharia teams to prioritize channel products according to specifications and expectations of Product Management, regulators, and client environments.
- Drive Channel Performance: Develop, enhance, and launch new capabilities for GTB products to grow client adoption and overall performance of channels.
- Understand Market Dynamics: Monitor market evolution for regulatory changes, trends, client needs, and competitor offerings through market analysis, feedback from Sales, client interactions, and voice-of-the-client surveys.
- Execute Channel Strategy: Know the market landscape, core product propositions, target markets, and client segments to enhance channel connectivity and capability while tracking usage regarding client adoption and digital penetration.
- Drive Digital Innovation: Identify new product development opportunities and enhancements based on feedback and regulatory changes while prioritizing the development pipeline with a sound commercial assessment. Review the Minimum Value Proposition (MVP) and define future roadmaps for an Enhanced Value Proposition (EVP).
- Commercialisation of Digital Propositions: Lead and execute commercialization plans for channel capabilities, including developing marketing/sales materials, product training, and client education events while monitoring plan execution through regular reviews.
- Customer Experience: Ensure the highest product quality and usability, capturing all enhancements agreed upon by management.
- Expertise Development: Maintain expert-level knowledge in Corporate Digital channels, UI/UX, Transaction Banking products, and highlight digital transformation examples from developed markets.
- Support Product Management: Monitor team participation in product development teams and ensure clear scope definitions in relevant BRDs while regularly engaging with Product Heads.
- Stakeholder Management: Directly engage with senior stakeholders in Operations, Service, Technology, Risk, Legal, and Compliance for support on key initiatives.
Knowledge, Skills, and Experience
- 15 – 20 years of experience in digital channel design for wholesale/corporate banking platforms (online banking, Mobile Apps, APIs, H2H, etc.)
- Strong understanding of Transaction Banking Products, processes, and Channels for cash management ideally in a global or large regional bank.
- Proven track record of successfully commercializing new digital capabilities.
- Experience with agile product development methodologies.
- Strong people management and communication skills with executive impact.
- Strong analytical and data-driven mindset.
