About this role
The Aladdin Client Engagement (ACE) group manages strategic technology partnerships with Aladdin clients globally. ACE serves as the senior, trusted interface between clients and the Aladdin business, with accountability for value delivery, platform adoption, and long-term commercial outcomes.
This is a highly visible, client-facing role supporting Tier-1 Middle East institutions, including large asset owners and institutional investors. The successful candidate will act as a trusted partner to client stakeholders, build strong and durable relationships across business and functional teams, and develop a detailed understanding of each institution's priorities, challenges, and evolving needs. Through proactive engagement and consistent follow-through, they will help clients realize measurable value from Aladdin, eFront, and WPS across their Public and Private Markets investment lifecycles.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Your Team
As part of one of the company's fastest-growing businesses, you will join a team focused on helping institutional investors maximize value from their investment technology ecosystem. The team works closely with clients across investments, risk, operations, technology, and data functions, partnering with product, engineering, transformation, and commercial teams to deliver measurable outcomes. This role offers the opportunity to work directly with some of the most sophisticated asset owners and institutional investors in the Middle East while contributing to the growth of the Aladdin business.
Your Role and Impact
You will help manage important elements of the front-to-back client relationship, building trusted partnerships with key stakeholders and ensuring client priorities are understood and acted upon across the company. Through a combination of investment lifecycle knowledge, consultative problem solving, and disciplined execution, you will help drive adoption, value realization, and long-term relationship success. You will serve as a critical link between clients and internal teams, translating client objectives into actionable plans and coordinating execution across multiple stakeholders.
Your Responsibilities
- Build and maintain trusted client relationships, developing a deep understanding of client objectives, stakeholder dynamics, priorities, risks, and opportunities while ensuring strong relationship health and execution discipline.
- Lead preparation for governance reviews and strategic engagements, using client insights to support platform adoption, renewals, and growth opportunities.
- Drive value delivery across Public and Private Markets by applying a consultative approach, executing adoption initiatives, monitoring progress, and ensuring measurable business outcomes.
- Partner with product, engineering, transformation, and support teams to represent client needs, coordinate delivery, and manage risks and escalations effectively.
- Contribute to team excellence through knowledge sharing, best-practice development, and support of junior team members.
- Support regional growth initiatives by representing Aladdin solutions with institutional investors and bringing client and market insights back into the business.
Your Experience
- 6+ years of experience within financial services, financial technology, consulting, or institutional investing, with a proven ability to build trusted client relationships and deliver exceptional client service.
- Knowledge of Public and Private Markets operating models, workflows, data, and technology across the investment lifecycle, with the ability to develop broader front-to-back expertise.
- Demonstrated experience managing client deliverables, projects, or cross-functional workstreams involving multiple stakeholders.
- Strong communication, presentation, and problem-solving skills, with the ability to adapt messaging across business, technology, and executive audiences.
- High personal accountability, sound judgment, curiosity, and resilience, including proactive risk identification and escalation.
- Familiarity with Aladdin, eFront, WPS, Microsoft Dynamics, or similar investment technology and relationship management platforms.
- Professional certifications such as CFA, CAIA, FRM, or project management certifications are advantageous; fluency in English is required and Arabic is beneficial.
What We Offer
- A high-impact role within a fast-growing business, with meaningful responsibility and clear opportunities to broaden client ownership over time.
- Direct exposure to some of the most sophisticated institutional investors in the Middle East.
- Regular interaction with regional leaders, alongside structured opportunities to deepen your investment, technology, consulting, and commercial skill set.
- A performance-driven, collaborative culture focused on delivering exceptional client outcomes.
Who Are Our Clients?
Institutional investors across the Asset Manager and Asset Owner segments.
The Aladdin platform serves as a cornerstone of the investment operating model for many of the world's leading investors. Within the Value Delivery team, we partner with clients across Investments, Risk, Technology, Operations, and Data functions to help them maximize value from their technology ecosystem. Our commitment extends beyond software delivery, combining deep domain expertise, strategic partnership, and exceptional client service to support long-term client success.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
The company's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here.
