About the Role
Join the company VIP and Institutional Team, where we provide digital asset solutions for VIP clients and institutions as part of the world’s largest cryptocurrency exchange. Our team serves sophisticated trading users and market participants, including individual traders, hedge funds, asset managers, family offices, and more. This role offers you the opportunity to build a portfolio of influential clients while working remotely in a global team. You will engage with clients at bespoke events and thrive in a fast-paced, high-pressure environment.
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Responsibilities
- Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
- Expanding relationships with existing customers through sustained communication and understanding their needs
- Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
- Analyzing user behavior, identifying hidden needs, writing key customer analysis reports, and collaborating with various departments to provide optimal key customer service solutions and product feedback
Requirements
- Previous sales experience (customer acquisition/origination) with a clear sales KPI
- Familiarity with the use of a CRM tool
- Experience in working autonomously within a sales team and attending/hosting events to acquire new customers
- 3-10 years of working experience in sales and client services in an international financial context, including banking, investments, and FX sales
- Established client portfolio including institutional clients, high-net-worth individuals, proprietary trading firms, private bank customers, and commercial banks
- Strong communication skills with the ability to be flexible in various situations, excellent relationship maintenance, and sales abilities
- Passion for crypto; industry experience is an advantage
- Fluency in English and Arabic is required for coordination with overseas partners and stakeholders
Why the company
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangements (may vary depending on the work nature of the business team)
The company is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
