About the Role
Join the company VIP and Institutional Team, a part of the world's largest digital asset exchange, where you'll provide exceptional access to digital asset solutions for VIP clients and institutions. This role involves working closely with a diverse range of market participants such as individual traders, proprietary trading firms, hedge funds, asset managers, market makers, and investment banks. If you thrive in a fast-paced and high-pressure environment, this opportunity allows you to build relationships and grow your client portfolio at a global scale. You will engage with clients directly and have the flexibility to work remotely while attending bespoke events around the world.
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Responsibilities
- Acquire and develop trust relationships with a portfolio of major clients (global institutional/VIP clients)
- Expand relationships with existing customers through sustained communication and understanding of their needs
- Build key customer service processes and systems, formulate management rules, and track the status of key customers
- Analyze user behavior, identify hidden needs, write key customer analysis reports, and coordinate with various departments to provide optimal key customer service solutions and product feedback
Requirements
- Proven sales experience in customer acquisition/origination with clear sales KPIs
- Familiarity with CRM tools
- Ability to work autonomously within a sales team and experience in engaging with regional sales teams
- 3-10 years of experience in a sales and client services role within an international financial context (banking, investments, FX sales)
- Experience managing a client portfolio that includes institutional clients, high net worth individuals, proprietary trading firms, and brokers
- Strong communication skills with the ability to adapt and maintain flexible relationships in various situations
- Passion for the crypto industry; previous experience is an advantage
- Fluency in English and Arabic is essential for coordinating with overseas partners and stakeholders
Why the company
- Shape the future of finance
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle challenging projects in a fast-paced and innovative environment with autonomy
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Remote-first, work-from-home arrangement (may vary depending on the role and team)
The company is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
