About
The company Direct is a payment service that the company provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate money movement to Cards, Accounts, and Wallets around the world. This role will report to the Head of the company Direct CEMEA and sit on the company Direct CEMEA Leadership Team. The individual will manage solutioning aspects of the company Direct, supported by the distributed team members across CEMEA locations.
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Responsibilities
- Accountable for sales engineering and solutioning aspects of the company Direct business in CEMEA
- Be a Team Leader and Change Agent, demonstrating the company Leader’s Principles
- Take clients through the onboarding cycle from solutioning to deployment and commercial launch
- Co-pitch and co-sell with VD sales teams, covering product, technology, and architecture aspects
- Develop solutioning strategy for onboarding acceleration, ensuring high NPS and optimized time-to-production
- Drive key workstreams for the company Direct growth
- Become the ultimate Subject Matter Expert (SME) for the company Direct in CEMEA
- Partner with cross-functional partners on multiple streams (sales, commercialization, product, client support, etc.) across the region to ensure ultimate business success with our clients
- Work with Client Services to hand off from solutioning to implementation and ensure well-run projects
- Work with VD commercialization, product teams, and operations to drive state of issuer readiness, and state of client implementations and post-launch support
- Responsible for running education as well as deep dive workshops with clients for developing money movement solutions
- Lead solution architecture design discussions with clients and align with commercialization and product teams as needed
- Identify relevant solution architecture based on client problems and explain in detail how the company’s platform functions
- Coordinate resolution of issues and design of new solutions with the global product team
- Track progress on project implementations and act as the first line of support for product-related issues
- Support management of project pipeline and drive client engagements as per opportunities pipeline
- Responsible for developing and maintaining client-driven product requirements for CEMEA, and communicating priorities to global
- Demonstrate flexibility and adaptability to changes in roles and responsibilities
- Demonstrate skills in conflict management and negotiation to achieve program goals and develop trust with stakeholders
- Embrace teamwork while promoting a culture of openness and flexibility
Work Conditions
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications:
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- 12+ years of payments-related and leadership experience, including at least 5 years of experience leading product and technology teams
- Bachelor's degree in Business, Information Systems, Computer Science or related technical discipline is required; an MBA/MS is a plus
- Money movement industry knowledge is required: experience with push payments, real-time payments, remittances, and FI solutions – strongly preferred
- Creative self-starter with a bias toward action and proven track record for successfully developing, building, launching, and commercializing technology products that delight customers
- Direct exposure to digital payment solutions and emerging payments domain
- Strong engineering or architecture background focused on Web technologies and APIs
- Excellent problem-solving skills with a strong focus on delivering for clients
- Strong collaborator, self-motivated, and able to work independently at coordinating across functional activities
- Independent judgment and mature decision-making skills for enterprise-wide projects
