The VMware Horizon View VDI Support Engineer will be responsible for a variety of tasks including image and application management, configuring non-persistent desktop pools, supporting persistent desktop pools, providing end-user incident support, coordinating patch and update automation, monitoring performance, and implementing process improvements. Key responsibilities include:
- Image & Application Management: Build and update master Golden Images; integrate applications via App Volumes or ThinApp, ensuring compatibility and patch currency.
- Non-Persistent Desktop Pools: Configure and maintain Instant Clone/Desktop Composer pools, manage OS refresh schedules, and troubleshoot provisioning or recomposition failures.
- Persistent Desktop Pools: Support full-clone or user-assigned desktops, handle user-data persistence, and assist with profile management solutions (e.g., UEM).
- End-User Incident Support: Serve as Level 2 support for desktop connectivity, performance degradation, printer redirection, and peripheral mapping issues.
- Patch & Update Automation: Coordinate monthly patching of images and application packages; automate roll-out via App Volumes, MSIX, or PowerShell scripts.
- Performance Monitoring: Use Horizon Performance Tracker and third-party tools to analyze logon times, resource utilization, and end-user experience metrics.
- Process Improvement: Identify and implement optimizations in pool management, image build pipelines, and support workflows to reduce downtime and increase agility.
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Basic Qualifications:
- Bachelor’s degree in computer science, Information Systems, or equivalent.
- 3–5 years of direct experience managing VMware Horizon View non-persistent and persistent desktops.
- Solid grasp of Windows 10/11 deployment (MDT, SCCM, or Horizon OSD task sequences) and application layering technologies.
- Expertise in App Volumes, UEM, and profile management integrations.
- Proficiency in scripting (PowerShell/Bash) for automation of image builds and health checks.
Language Requirements: Not specified.
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