VP - Business Effectiveness

About the Role
The primary objective of this role is to enhance the overall business performance and effectiveness of all the company entities, both current and future. You will be responsible for facilitating the development and monitoring of the company’s long-term strategy, while initiating, directing, and managing projects and programs aimed at process innovation and organizational performance improvement.

Key Responsibilities

• Lead the design, development, and facilitation of departmental strategy planning workshops for all the company business units to create medium to long-term strategies, goals, and KPIs that align with corporate goals and relevant industry research.
• Define departmental strategies that are aligned with the company's long-term strategy, sharing accountability with departmental heads for business effectiveness deliverables.
• Provide solutions to anticipated management challenges through both tactical and strategic approaches, focusing on areas like On-Time Performance (OTP), Customer Experience (CE), and survey feedback implementation aimed at major process or organizational change.
• Direct and manage initiatives or programs to ensure that all investments align with the business's aims and objectives by acting as project director and/or serving on steering groups for significant initiatives, applying systematic structures to reviews, proposals, and implementations.
• Manage process improvement projects across the company business units to enhance service levels, improve revenues, or manage costs better, ensuring that all improvements deliver tangible benefits and involve relevant process and system changes, as well as effective change management.
• Develop a corporate KPI framework for all business units, guiding resource management, utilization, and justifying business cases, including benefits assessment and return on investment (ROI) for all investments.
• Engage with key stakeholders to plan and implement action plans for company-wide strategic initiatives that are medium- to long-term in nature, such as Customer Council meetings.
• Lead the Organization Design (OD) effort in collaboration with HR to ensure organizational structures are suitable for the future, supported by business and people metrics to measure OD success.
• Facilitate innovative thinking across the company in collaboration with IT teams, running workshops, managing innovation channels, and challenging conventional thinking through proof of concept initiatives promoting cross-business collaboration in areas like Generative AI, IoT, Chatbot, and Robotics Process Automation (RPA).
• Review manpower submissions from business units in close collaboration with HR, ensuring resource additions are justified after exploring automation and process optimization avenues, while tracking agreed KPI trends.
• Lead the conceptualization, development, and commissioning of corporate dashboards (e.g., OTP Dashboard, Customer Experience Metrics Dashboard) to manage critical business processes and report on cross-business metrics requiring collaboration among various stakeholders.
• Collaborate with finance to develop company-wide unit cost trends for key activities and core processes, leveraging relevant benchmarks to determine if unit costs are competitive.
• Drive the creation of performance dashboards to deliver KPI information and business intelligence to managers, sharing responsibility for the assessment and development of KPIs while reviewing CAPEX investment proposals.

Qualifications

• Master’s Degree (2+ years).
• Postgraduate degree in Logistics, IT, Project Management, Finance, or Engineering.
• Fluent in English.
• At least 10 years of experience in business strategy, change management, and organizational development within a large corporate environment or strategy consulting firm, with experience managing large change programs fostering cross-business collaboration.

Competencies

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to Achieve
• Resilience and Flexibility (Can-do attitude)
• Inspiring & Developing Others
• Decision Making
• Strategic Thinking
• Business Acumen

ISR Requirements
You are required to read and comply with the ISR policies of the company, diligently reporting any weaknesses or incidents to the respective Line Manager or the Information Security team. Completing all required ISR awareness sessions and following the associated guidelines in day-to-day business operations is mandatory.