About the Role
The Digital Lead - Business Expansion & Strategic Partnerships is responsible for the end-to-end digital enablement of business expansion and strategic partnership initiatives across global markets, from early idea definition through to implementation and post-launch stabilization. This role translates requirements into coordinated digital delivery across various customer journeys, channels, platforms, integrations, and operational touchpoints, acting as the central digital owner. The Digital Lead aligns business stakeholders, digital squads, technology teams, and other relevant functions to ensure that all required digital capabilities are cohesively designed, built, and implemented for the Ecosystem & Platform banking initiatives.
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Key Results Area
Digital Enablement Ownership
- Orchestrate the end-to-end digital enablement plan for assigned business expansion initiatives and strategic partnerships from concept and discovery through implementation and stabilization while working with stakeholders.
- Assess the full digital impact across platforms.
- Ensure all required digital components are identified, sequenced, and delivered as one coherent customer experience.
- Maintain clear traceability from agreed requirements to delivered capabilities and implementation readiness.
Discovery, Requirements and Solution Definition
- Partner with business and functional stakeholders to understand the expansion initiative, target operating model, customer journeys, and digital enablement needs.
- Lead journey mapping, gap assessment, and impact analysis across existing digital capabilities to identify changes required for the new initiative.
- Work with digital squads and technology teams to validate solution options, integration needs, and technical dependencies.
- Ensure customer experience, accessibility, security, privacy, regulatory, and operational requirements are incorporated into the digital design.
Backlog and Delivery Management
- Coordinate delivery across multiple digital squads and technology teams, including dependencies that exist outside the immediate squad.
- Monitor progress against agreed milestones, proactively surfacing risks, blockers, and cross-squad dependencies while driving timely resolution with accountable owners.
- Balance immediate implementation needs with reusable, scalable, and maintainable digital capabilities.
Stakeholder Coordination and Governance
- Act as the central digital point of coordination for the verticals business expansion and strategic partnership initiatives while maintaining alignment across business, digital, technology, and control functions.
- Establish an effective governance cadence covering scope, decisions, dependencies, delivery status, risks, issues, and implementation readiness.
- Provide concise and transparent updates to senior stakeholders, clearly highlighting decisions required, delivery impacts, and ownership of next actions.
- Ensure decisions, requirements, and approvals are documented and communicated to all impacted teams.
Continuous Improvement and Reusability
- Capture lessons learned from each expansion and partnership initiative to enhance the repeatable digital enablement framework for future markets and propositions.
- Identify opportunities to reuse existing journeys, services, APIs, SDKs, and platform components while accommodating justified local or regulatory needs.
- Improve delivery practices, documentation standards, dependency management, and implementation controls across the vertical.
- Promote customer-centric, simple, and consistent digital experiences across global expansion initiatives.
Experience
- Minimum 10+ years of experience in digital product ownership, digital banking, fintech, or large-scale digital transformation.
- Demonstrated experience in delivering end-to-end digital journeys or platform capabilities.
- Experience coordinating complex initiatives involving integrations, APIs, SDKs, shared platforms, control functions, and operational teams.
- Experience working across multiple markets or regulatory environments is preferred.
Core Skills
- Strong digital product ownership and delivery capability.
- Ability to translate strategic or operational needs into clear digital requirements and executable delivery plans.
- Strong understanding of digital journeys, APIs, integrations, platform architecture, and end-to-end service design.
- Excellent cross-functional stakeholder management, facilitation, negotiation, and written communication skills.
- Strong dependency, risk, issue, release, and implementation-readiness management.
- Customer-centric mindset with strong attention to controls, quality, and operational sustainability.
