About the Job
The VP, Head of Operational Risk Advisory & Oversight — Group Technology & Transformation operates as a Second Line of Defence role within the Operational Risk Advisory & Oversight (ORA) function, under the direction of the SVP, Head of Operational Risk Advisory & Oversight. The purpose of the role is to lead portfolio-specific ORA coverage for the Group Technology & Transformation (GT&T) portfolio, ensuring that operational risks relating to technology services, platforms, infrastructure, data analytics, AI-enabled capabilities, information risk, change and transformation are effectively identified, assessed, challenged, escalated and governed in line with the Group Operational Risk Framework, risk appetite and regulatory expectations. The role executes the ORA coverage model and priorities defined at Group level, providing independent challenge and subject matter expertise to senior GT&T stakeholders, while maintaining clear separation from first-line ownership, technology delivery, control operation, remediation and independent assurance.
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Key Responsibilities
- The role operates within Group Risk policies, approved governance standards, delegated authorities and the Group Operational Risk operating model.
- The role is accountable for portfolio leadership, independent second-line challenge, stakeholder engagement, issue escalation, policy implementation oversight, thematic review execution and risk insight generation across the GT&T portfolio.
- Lead second-line Operational Risk Advisory & Oversight coverage for the GT&T portfolio, aligned to Group-wide operational risk priorities, minimum standards and the ORA coverage model.
- Act as the primary ORA point of engagement for senior GT&T leadership across BAU technology operations, platforms, infrastructure, data analytics, AI-enabled capabilities and change initiatives.
- Maintain a risk-based portfolio coverage plan reflecting technology service criticality, transformation activity, data and analytics priorities, AI-related operational risk considerations, third-party dependencies, resilience matters, incidents, open issues and regulatory developments.
- Provide portfolio insight and recommendations to the SVP where matters are material, systemic, cross-portfolio, regulatory-sensitive or require enterprise-level governance alignment.
- Provide independent second-line challenge over technology, information, data and transformation-related operational risks, including risk identification, assessment, control design, control effectiveness, risk acceptance, issue remediation and tolerance breaches.
- Ensure challenge activity is evidence-based, proportionate, clearly documented and aligned to the Group Operational Risk Framework and applicable operational risk policies.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Risk Management, Data Analytics, Information Systems or a related discipline.
- 12–15+ years' relevant experience in financial services, technology risk, operational risk or complex regulated organisations.
- Significant experience in technology risk, information risk, operational risk, operational resilience, third-party technology risk, data management, data analytics risk or second-line risk advisory roles.
- Proven experience engaging with senior technology stakeholders, technology governance forums, risk committees, Internal Audit, assurance functions and regulators.
- Strong understanding of information risk, data risk, technology resilience and technology control environments.
- Ability to challenge senior stakeholders effectively while preserving constructive business engagement.
