As VP, Senior Transformation & Strategic Program Lead, you will report to the Head of Strategic Outsourcing & Transformation and play a pivotal role in driving bank-wide transformation initiatives under the COO’s Office. This role is responsible for leading strategic outsourcing programs, optimizing operational models, and delivering measurable efficiencies across business and enablement functions. You will collaborate with internal stakeholders and external partners to implement scalable solutions, enhance customer centricity, and embed a culture of service excellence.
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Responsibilities
- Lead the design and execution of strategic outsourcing and shared services models.
- Drive transformation programs across the bank, ensuring alignment with COO-led initiatives.
- Deliver cost and headcount efficiencies through lean methodologies and digitization.
- Oversee automation projects and MIS initiatives within the COO’s Office.
- Implement robust governance frameworks for offshoring and outsourcing, including PALM governance.
- Ensure compliance with regulatory frameworks and internal policies.
- Define and roll out processes, decision-making frameworks, and training for outsourced units.
- Manage end-to-end delivery of Shared Services Centers.
- Continuously identify digitization opportunities to improve customer experience and service levels.
- Collaborate with IT, Operations, Business Units, and Premises teams to integrate new systems and co-location strategies.
- Manage vendor selection and onboarding for transformation tasks.
- Liaise with the Customer Experience unit to support service excellence initiatives.
Requirements
- MBA or professional degree
- Certified Agile or Scrum Master preferred
- 10+ years in banking program management
- 3–5 years in outsourcing initiatives
- Proven success in transformation strategy and execution
- Experience with regulatory frameworks (CB UAE) and outsourcing setups in Asia/subcontinent regions
What’s In It For You
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
Skills That Set You Apart
- Strategic foresight and breakthrough thinking
- Stakeholder balancing and influence
- Business acumen and market awareness
- Integrity, authenticity, and trust-building
- Problem-solving and decision-making in complex environments
- Agile leadership and team mobilization
- Execution excellence and accountability
- Adaptability and resilience in dynamic settings
If you’re passionate about transformation, operational excellence, and delivering impact across the organization, we’d love to hear from you.
Apply now and be part of the company's journey to redefine banking through innovation and strategic execution.
Location
Dubai, Dubai, United Arab Emirates
