About the Role
The Technician conducts Video Teleconferencing (VTC) conferences and operates related equipment including VTC conferencing systems, consoles, Digital Video Recorders (DVDs), cameras, microphones, and desktop/laptop computers. This position also includes supervising and assisting other VTC technicians, with responsibilities reported to the Site Manager as required.
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This position offers company-paid housing and transportation, a completion bonus, and a tuition reimbursement program!
Important Requirements
You must satisfy all host country requirements to legally work in the host country, including but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license to qualify for this position.
Responsibilities
- Coordinate with customers to ensure equipment is operational.
- Set up and operate VTC equipment.
- Establish end-to-end secure and non-secure connectivity to support conferences.
- Set proper cable connections and routing to various Audio/Video and communication links.
- Adjust sound and light levels for optimum equipment performance and customer comfort.
- Troubleshoot VTC and connectivity problems with local and distant end technical control facilities and Service Desk to restore communication and resolve reception/transmission issues.
- Configure modems and oversee data timing and transfer rates.
- Resolve connectivity problems with technical personnel.
- Perform weekly maintenance on all associated VTC equipment.
- Operate, administer, and maintain the VTC Bridge, providing technical support for all VTC circuits attached.
- Perform other duties and assignments as assigned.
Qualifications
Security Clearance:
- The position requires an active Secret clearance.
Education & Certifications:
- High School Diploma or GED required; Associate degree or technical training in telecommunications, information technology, audiovisual systems, or a related field is preferred.
Experience:
- Minimum of five (5) years of experience supporting Video Teleconferencing (VTC), audiovisual systems, communication systems, or related technical fields.
- Experience in secure communications environments and customer-facing technical support operations is preferred.
- Experience with a customer service-oriented company is preferred.
Skills & Technology Used:
- Working knowledge of VTC systems, codecs, bridges, and audiovisual equipment.
- Experience configuring and troubleshooting Crestron control systems and video codecs.
- Understanding of basic network connectivity and communications protocols.
- Ability to troubleshoot audio, video, and signal transmission issues.
- Strong customer service and verbal communication skills.
- Ability to operate in secure and non-secure communications environments.
Work Environment:
- The work environment will be 95% indoors and 5% outdoors.
- The outdoor work environment may exceed temperatures of 100° F. Candidates must be able to physically withstand extreme heat.
Physical Activities:
- Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.
- Must be able to wear Personal Protective Equipment (helmet and plated vest) weighing 25 to 40 lbs for extended periods of time.
Commitment to Diversity
We are deeply committed to equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment aligns with our core Vision and Values of Integrity, Respect, and Responsibility, which allow us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
