About the Role
This position involves managing the daily operations of exchange wallets, ensuring regulatory compliance, optimizing processes, and collaborating with various stakeholders to enhance user experience. As a part of a leading global blockchain ecosystem, you will play a key role in maintaining and improving the operational integrity of our wallet services, high compliance standards, and efficient processes to meet the needs of our users.
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Responsibilities
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Wallet Management:
- Oversee daily operations of exchange wallets, including deposits and withdrawals.
- Monitor blockchain transactions to ensure timely processing and resolve delays or failures.
- Maintain operational uptime of exchange wallets.
- Coordinate and complete network upgrades, token events and testing with no issues.
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Risk Mitigation & Compliance:
- Prepare monthly wallet balance and transaction reports for regulatory submission to FSRA.
- Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
- Continuously review existing risk and controls to prevent potential future impacts to the firm or users.
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Process Optimization:
- Review internal processes and simplify or automate tasks to enhance efficiency and user experience.
- Analyze competitor products and industry trends to identify potential product/process enhancements.
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Cross-Functional & External Collaboration:
- Work with Customer Support to resolve wallet-related user inquiries.
- Partner with stakeholders across various departments to solve customer pain points and enhance our product.
- Communicate and collaborate with regulators, auditors, and external parties for licensing and other certifications as required.
Requirements
- At least 8+ years in crypto wallet operations, blockchain infrastructure, compliance, or a related role, with experience in facing regulators being a plus.
- Familiarity with various blockchain technologies, including EVM, Polkadot, Cosmos, etc.
- Knowledge of on-chain analysis tools, DeFi protocols, and new projects.
- Understanding of wallet infrastructure such as nodes, signing services, and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody).
- Excellent problem-solving and communication skills.
- Ability to stay calm in high-pressure situations and make clear decisions with thorough impact analysis.
- Ability to thrive in a fast-paced, 24/7 crypto environment; passionate and a self-starter.
- Experience in traditional finance (TradFi) and custody experience is a plus.
Why Join Us?
- Shape the future of finance.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle challenging projects in a fast-paced and innovative environment with autonomy.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).
We are committed to being an equal opportunity employer, recognizing that a diverse workforce is fundamental to our success.
