About the Role
This role is responsible for supporting the recovery of entitlements through Warranty & Guarantee terms, supplier commitments, Maintenance Agreements, Modifications, and Maintenance Check recoveries. The position also emphasizes effective control of repairable assets in terms of cost, turnaround time, and quality. Additionally, this role will contribute to the digital transformation of Warranty & Technical Claims through data analysis, dashboard development, process automation, and AI-enabled solutions. The focus will be on improving claim identification, reporting, data accuracy, operational efficiency, and decision-making.
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Key Responsibilities
- Review and analyze aircraft defects, maintenance inputs, and documentation to identify warranty recovery opportunities.
- Support warranty and repair activities, including claim preparation and submission, repair quotations review, supplier coordination, and repair-cycle monitoring.
- Follow up on costs and turnaround times related to repairs.
- Review maintenance check packages, applicable warranties, supplier commitments, and industry-support arrangements, and submit warranty claims against vendors where appropriate.
- Collect, validate, and analyze technical and financial data in collaboration with Maintenance, Engineering, Planning, Fleet Management, Supply Chain, and other stakeholders to support claims and recovery activities.
- Maintain accurate warranty records, including claims, evaluations, shop findings, quotations, invoices, credit notes, recoveries, and cost savings.
- Develop and maintain Power BI dashboards and automated reporting solutions to monitor warranty recoveries, supplier performance, KPIs, and operational trends.
- Apply AI-enabled tools, automation, and advanced data analytics to enhance warranty claim identification, data accuracy, process efficiency, and cost recovery opportunities.
- Drive process improvement and digitalization by identifying and automating manual and repetitive tasks, streamlining workflows, and enhancing visibility and decision-making across Warranty and related functions.
Qualifications
- A degree or equivalent qualification, preferably a B.Sc. in Mechanical/Aeronautical Engineering, or a minimum of 3 years’ experience in Aviation Warranty, Supply Chain Management, or Repair Management.
- Good understanding of Technical Contracts and the framework surrounding supplier commitments, including PSAA, SSC, and other applicable agreements.
- Hands-on experience in Power BI, data visualization, dashboard development, and automated reporting, along with the ability to analyze and interpret technical, operational, and financial data.
- Knowledge of AI-enabled analytics, workflow automation, and digitalization tools such as Microsoft Power Automate, Power Apps, RPA, or similar technologies, with practical experience in process improvement initiatives preferred.
- Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to identify improvement opportunities and translate business requirements into practical, data-driven solutions.
Additional Information
This role is part of the Operations & Guest Experience division, which plays a crucial role in shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures with a vision of extraordinary experiences taking flight.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations falsely claiming to represent the company. The company will never request personal information, bank details, or payment during the recruitment process. Interviews will be conducted face-to-face or via video/telephone before any formal offer. If asked for money, please regard it as fraudulent.
