About the Role
The position involves managing warranty obligations and ensuring client satisfaction through efficient resolution of warranty issues. You will be responsible for overseeing warranty management, technical investigation and resolution of equipment failures, and providing site support. This role requires close coordination with various stakeholders to uphold performance standards and maintain compliance with warranty requirements.
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Key Responsibilities
- Warranty Management
- Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects, and Containerized station.
- Act as the primary point of contact for warranty-related issues raised by clients.
- Receive, record, track, and close warranty claims within contractual response times.
- Maintain warranty logs, performance/progress reports, and closure documentation.
- Ensure compliance with project warranty and defect liability period requirements.
- Technical Investigation & Resolution
- Investigate reported equipment failures, defects, and operational abnormalities.
- Lead root cause analysis (RCA) activities and prepare technical investigation reports.
- Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions.
- Verify implementation and effectiveness of corrective and preventive actions.
- Monitor equipment reliability and recurring issues.
- Site Support
- Attend substations for troubleshooting and technical support.
- Prepare method statements, submit for client approval, and obtain necessary work permits.
- Hands-on experience in substation installation, testing, and commissioning of switchgear, protection relay, and scheme checks.
- Coordinate site mobilization of service engineers and specialist resources.
- Supervise repair, replacement, testing, and recommissioning activities.
- Manage petty cash and have delegated authority for local purchasing within agreed limits.
- Ensure warranty works are executed safely and in accordance with utility standards.
- Client Coordination
- Interface regularly with DEWA, TAQA, consultants, and end-users.
- Participate in technical meetings regarding equipment performance and warranty concerns.
- Provide periodic status updates and warranty performance reports.
- Ensure high levels of customer satisfaction through timely resolution of issues.
Your Background
- Experience with GIS and AIS substations (132kV, 220kV, 400kV preferred).
- TAQA competency in PLANT- GIS, Transformer & Auxiliary Systems.
- Knowledge of power transformers and reactors.
- Familiarity with GIS switchgear and circuit breakers.
- Understanding of protection relays and control systems.
- Experience with cable systems and associated accessories.
- Knowledge of battery and DC systems.
- Proficiency in testing and commissioning procedures.
- Familiarity with root cause analysis (RCA) methodologies.
Contract and Travel Details
- The position is full-time and based in Abu Dhabi, United Arab Emirates.
- Remote work is not available for this role.
- Travel may be required for site support and client coordination duties.
Accessibility and Reasonable Accommodation
Qualified individuals with a disability may request reasonable accommodations if you are unable or limited in your ability to use or access the career site. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Use of AI and Automated Tools in Recruitment
As part of the recruitment process, digital and automated tools, including AI-supported solutions, are used to assist with activities such as application screening, job matching, and interview scheduling. These tools support recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws.
Background Screening and Security Checks
As part of the hiring process, pre-employment background checks may include verification of employment history, education, criminal records, and other relevant information. For certain roles, additional or more comprehensive background checks may be required, depending on the nature of the position. Candidates will be notified and asked to provide consent prior to the initiation of any such checks.
