Watch Officer (NOC) - Secret Clearance

About the Role
The Watch Officer (WO) performs duties as a shift supervisor and is the senior NOC person in the absence of the Chief Watch Officer. The WO supervises the operations of the automation systems comprising the NOC, conducting high-level network performance and fault management under the technical guidance of the RCC-SWA. This role requires expertise in systems architecture and network design, with an expectation to participate in and lead design and implementation projects as necessary. The WO is responsible for managing, monitoring, and maintaining situational awareness of all networks and systems, resolving issues, tracking and reporting progress through complete resolution. They also provide operational support to users within the Area of Responsibility (AOR).

Responsibilities

• Manage, monitor, and maintain situational awareness of all network and system entities under the NOC's responsibility.
• Serve as the single point of contact for all communications needs, performing enterprise services as required.
• Conduct regular meetings to keep all parties informed about network changes, improvements, and project progress.
• Schedule and prioritize individual workloads, providing task updates to the NOC Chief Watch Officer.
• Serve as the focal point for reporting incidents and act as the user point of contact for Service Requests.
• Oversee the implementation of all Network Trouble Orders (NTOs) and ensure data accuracy before submission.
• Facilitate problem resolution by monitoring tickets, gathering information on outages, and providing feedback to customers.
• Provide technical and operational support by managing networks and systems under NOC responsibility.
• Respond to outages or other events affecting systems and networks, assigning trouble tickets accordingly.
• Take guidance from the NOC Chief/Watch Officer for requests beyond NOC scope.
• Manage Remedy tickets from start to resolution, keeping customers informed.
• Assist in outage reports for various agencies and monitor network and system status for trend analysis.
• Enforce Information Assurance (IA) in accordance with AR 25-2 and initial triage of suspicious activities.
• Process and track authorized service interruptions for routine maintenance.
• Conduct systematic audits on information provided by sites including database backups and network diagrams.
• Other responsibilities may vary depending on location and environmental conditions.
• Work environment consists of 90% indoor and 10% outdoor.

Qualifications

• Education/Certifications:

  • High school diploma or equivalent is required.
  • One year of related experience may be substituted for one year of education if a degree is required.
  • Must adhere to DoD 8570.01M; candidates are required to maintain one baseline and one CE certification.

• Security Clearance:

  • Requires an active Secret Clearance.

• Experience:

  • 7 years of experience in the telecommunications sector, preferably with a customer service-oriented company.
  • Must be able to work rotating shifts to provide 24/7 coverage.

• Supervisory/Budgetary Responsibilities:

  • At least two years of supervisory or lead experience preferred.
  • Responsibilities include employee status updates, safety compliance training, employee documentation, and performance counseling.

Work Environment

• 95% indoor, 5% outdoor.
• Outdoor work may exceed temperatures of 100° F; candidates must tolerate extreme heat.

Physical Activities

• Must be capable of lifting, pushing, and pulling items up to 50 lbs.
• Must be able to wear Personal Protective Equipment (helment and plated vest) weighing between 25-40 lbs for extended periods.

Compensation and Benefits

• Company-paid housing and transportation.
• Completion bonus and tuition reimbursement program.

Important Note:
You must satisfy all host country requirements to legally work in the host country, including obtaining and maintaining a host nation visa and driver’s license.